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Customer Service

Employer
Manpower
Location
Smethwick, West Midlands
Salary
£9.30/hour
Closing date
2 Jun 2021

View more

Job Sector
Administration
Contract Type
Temporary
Hours
Full Time
Manpower are currently recruiting for a Customer Service Representative to work within a prestigious organisation based in Smethwick to coordinate the internal sales activities including; Order to Cash Management, Credit Control, Customer Complaints.

MAIN RESPONSIBILITIES

Comply with HSE policies and standards and actively participate in initiatives that promote these areas that fall under position responsibilities including BBS observations.

Payments from Customers, ensure any payment information from customers(i.e. cheques and remittances) are sent via OEMs to our financial partner.

Order To Cash Management, responsible for order processing, shipping, invoicing, statements, returns / collections, claims and credits. Update pricing on SAP. Ensure documented prices are forwarded to customers.

DSO/Credit control, responsible for ensuring customers orders are processed within credit terms. Dealing with invoice queries to ensure quick resolve. Contacting customers and sales managers regarding pending and overdue accounts to ensure credit terms are managed effectively.

Customer Complaints, in conjunction with sales managers ensure that complaints charter is updated and managed through to resolve/response to customer.

Customer Visits, Ensure regular contact with identified customers, build report and understanding of their needs and where improvements to customer service can be made

Source products from internal suppliers.

Co-ordinate customer information requests and support sales managers with administration support.

Expand customer orders where possible.

Develop technical understanding of the product range in order to understand customer needs and provide guidance to strengthen the service offer.

Liaise with lab on status of new products/projects.

General office administration.

SUITABLE CANDIDATES WILL HAVE

Customer service experience with a strong customer focus

Knowledge of industrial liquid and or powder coating technologies - beneficial

Experience in SAP, beneficial

High level of accuracy

Excellent interpersonal skills, able to enthuse and influence.

Self-starter with the ability to operate independently & proactively, giving consistent and stable performance.

Able to establish credibility quickly in order to foster effective working relationships with a wide range of internal and external contacts.

Practical experience of problem solving in diverse customer environments in order to rectify unpredicted customer situations.

Proficient in Microsoft Word and Excel.

This is an ongoing temporary position working straight days with an immediate start paying £9.30 per hour

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