Skip to main content

This job has expired

Claims Handler

Employer
Adecco
Location
Basingstoke, Hampshire
Salary
£26300/annum
Closing date
25 May 2021

View more

Job Sector
Accountancy
Contract Type
Permanent
Hours
Full Time

Job Details

Claims Management Specialist

Up to £26,300

Basingstoke

Permanent

Mon-Fri - 9am-5pm

Our Basingstoke client is looking for Claims Management Specialist to join their growing team.

Main responsibilities include:

- Provide a high level of customer service at all times with a good telephone manner.

- Investigate all claims within an allocation through the application of medical knowledge and the accurate interpretation of policy documentation

- Proactively identify appropriate claims for further in-depth investigation and/or settlement potential, utilising direct contact on all claims unless documented as inappropriate

- Communicate claims decisions in relation to continued claims in a timely and appropriate manner and ensure that communication during the assessment process is regular, timely and clearly documented.

- Provide payment / authorisation of medical fees on a daily basis to ensure service standards are met.

- Chase all required medical and non-medical information, within agreed time-scales, keeping the customer informed at all times to ensure all evidence is received in a timely manner.

- Build and maintain strong relationships with all customers and stakeholders

- Work co-operatively within the team and department in achieving service standards and ensuring appropriate work balance, participating in team social responsibility initiatives.

Required Knowledge and Skills:

Ability to communicate with claimants in an empathetic manner

Experience Microsoft Office

Strong Customer Service

The ability to make decisions under pressure

The ability to deal with conflict appropriately

Self-confidence and the ability to influence others

Self-management skills

Free Parking on site and close to Basingstoke train station.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Company

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert