Pension Administrator

Profile Overview

As a member of the back office supporting the Helpdesk Contact Centre you will be expected to deliver an effective and efficient interface as an ambassador to our Client as a Pension Administrator.

To thrive in the role, you will be a self-starter, able to work autonomously and be motivated to achieve your daily targets. You will be expected to champion best practise and deliver excellent compliance and customer service while demonstrating an excellent telephone manner.

Responsibilities:

To act as an ambassador when delivering services for our client
Accurate data entry onto the in-house pay and bill systems AS400 and Tempest
Updating systems and database housekeeping
Completing accounts reconciliation
Contractor Portal management
Dispatch of sales invoices with all relevant and required back up
Payroll Management
Pensions Administration - including opt in and opt Outs
Query resolution within agreed timeframe (SLA)
Dealing efficiently with internal and external customers both over telephone and by email
Logging all activities in in real time
To ensure all allocated Standard Operating Procedures (SOP)are up to date
Participation in Problem Solving sessions
Process confirmation to ensure high level of accuracy
Update skills matrix with new skills gained
Training plan management
Supporting in other teams where needed
General administration tasks when required

Personal Attributes

Experience of working in an Admin support background with proven experience
GCSE grade C/4 or above in Mathematics and English or equivalent
Experience of working in a fast-paced, multiskilled and multi-function environment
Clear and effective verbal and written communication skills
Ability to communicate and instruct a diverse range of people
Good listening skills
Effective time management and organisational skills
Accurate data entry and attention to detail skills
Excellent telephone skills
A positive and tenacious can-do attitude
Self-motivatedWork Environment:

Due to the Covid-19 Pandemic the current working environment across the UK has changed immeasurably, therefore Helpdesk Agents will be requested to work in either a full or partial virtual work environment which will involve home working. As a homeworker you will be expected to accommodate and adhere to the following measures:

Agents will be expected to set up a private and secure work environment free from any distraction,
Ensure call details are not discussed in the presence of others,
Ensure all notes are made electronically on the equipment provided and deleted according to GDPR legislation (notes must only be held for the time and purpose they are needed),
Comply with all aspects of the working from home standard operating procedure,
Confirm you have unlimited access to internet (will not run out of data allowance) and
Inform your insurance company that you will be working from home.

Competency

Behaviour

Results Driven

Strives to achieve results and meet or exceed expectations, effectively overcoming obstacles and setbacks.

Customer Orientation

Seeks to build and effectively service valuable external and internal customer partnerships.

Problem Solving & Analysis

Actively handles problems, proposing effective solutions that are coherent with the analysed information.

Embracing & Adapting to Change

Has the ability to recognise and accept the need for change. Modifies own behaviour and approach accordingly to achieve desired outcomes.

Self-Management & Development

Takes responsibility and ownership of him/herself and understands the impact of own actions and their effect on others.

Communication

Communicates concisely, adapting according to the purpose, audience, and situation. Is open to receiving communication.

Teamwork

Works with and contributes to a team environment to work toward a common goal both with direct reports, peers within the brand and in the wider group, collaborating to achieve overall and long-term success for the group

Relationship Management

Identifies, builds, and maintains sustainable relationships with others.

Leadership Competencies

Leading Teams

Supports, develops, and effectively manages others (individuals and team) to achieve outstanding levels of performance. Acts as a positive role model, inspiring and empowering others.

Strategic Planning & Judgment

Has an in-depth knowledge of his/her area of specialisation or business? Understands the market in which the organisation works, anticipates trends, and can create and communicate a vision, strategy, and operational plan.

Driving Financial Results & Innovation

Drives team to deliver outstanding results while creating an environment that enables risk taking and innovation. Constantly looking for ways to work and improve processes.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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