Sales Administrator

Sales Administrator

Role Objectives

Reporting to Operations Manager.
Role is based in Customer Service Department.
Responsible for the processing of the external customer orders / shipments, and general enquiries, on a daily basis. Will be expected to communicate these processes effectively
Receive all phone calls into the Office and distribute where necessary.
Handle all outside purchasing from Canada and European Suppliers.
Manage the logistics process for all modification orders, from order entry to shipment.
Maintain the smooth running of the nominated specific accounts from order receipt to shipment.

Key Responsibilities

All customer orders placed, to be entered onto the Adonix system before 1.00pm. All orders received after this time to be entered onto the system before day end. All orders to be acknowledged, with accurate delivery dates, within 24 hours of receipt.
Support direct sales with management of Proforma / Credit Card sales, from order receipt to shipment. Ensure payments are received quickly, and in turn, the shipment is sent by the acknowledged date.
Receive all phone calls into the office and distribute where necessary. Also check the answer phone, first thing, each morning.
All Purchase orders to be placed, with both Canada and European Suppliers, on a daily basis before 2.00pm. Acknowledgements to be received back and checked for accuracy within 24 hours.
Ensure outside service orders are placed immediately and manage the logistics to ensure stock is received back quickly within customer acknowledged dates.
Liaise with all Suppliers to ensure on time delivery (by agreed acknowledged dates). Customers to be re-acknowledged if initial delivery date changes.
Manage the logistical process for all modification orders, from order entry to delivery by acknowledged date. This entails ensuring all processes (e.g. sample approval, etc.) are closely managed to ensure our goal of an on time shipment.
Handle all general customer enquiries quickly and efficiently e.g. stock enquiries, order queries, etc.
Liaise with Warehouse Staff to ensure pick sheets are out in the Warehouse Trays and picked in time to meet agreed customer shipping dates.
Control the shipping and costing of customer deliveries to ensure on time delivery with accurate costings.
Manage the smooth running of the nominated specific customer accounts by ensuring accurate and on time order acknowledgements / shipments plus day to day interaction with key personnel.
Visit Customers and Exhibitions when required.
When required, prepare quotations for standard and modification enquires.
Ensure backup for all staff when absent through illness, holidays, customer visits, etc.

Competencies and Behaviours

Attention to detail.
Ability to work on own.
Effective written and verbal communicator.
Well organized.
Ability to prioritize tasks.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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