Member Services Team Leader

Our client, an established Membership body, based in Central London, is looking for a Member Services Team leader, for a 12 month Fixed Term Contract

Client Details

Our client is a well known membership body, based in Central London.

Description

We are looking for a Member Services Team Leader, for a 12 month Fixed Term Contract to;

Manage a team of four Administrators
Oversee the maintenance of data held on the SalesforceCRM database to ensure accuracy and compliance with GDPR
Provide quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
Take inbound calls from members to resolve their issues to a high standard
Manage day-to-day membership activities and processes, regularly monitor and report progress against KPIs and targets
Monitor the efficiency and effectiveness of day to day work of the team and contribute to the identification of opportunities for improving customer expectations and processes
Ensure team are trained and develop in all administration processes
Take ownership of updating, creating, implementing process documents Profile

We are looking for a Member Services Team Leader, with the following;

Significant demonstrable experience of working within a membership or customer focused organisation managing day-to-day processes at supervisory level with evidence of completing at least one annual membership cycle * Experience of staff line management
Proven experience in problem resolution
Advanced knowledge of customer handling techniques
Managing people to deliver excellent customer
Experience of effective supervision and motivation of a team of staff:
Delivering excellent customer care standards
Demonstrating excellent customer care/ handling skills
Developing and training team/ team members Job Offer

An excellent opportunity for a 12 month FTC