Customer Service / Operations Assistant

Our client is looking for 2 Customer Service / Operations role

Client Details

A superb and growing business

Description

Handling incoming calls from customers relating to faults and emergencies.
Assisting customers with difficult complaints
Making outbound calls to staff / transfer calls to correct department
Great customer service skills
Obtain the relevant information from customers to then decide on the appropriate course of action required to resolve a query.
Administration duties when required.

Profile

Previous experience of working in a customer service environment
Good telephone manner
Good keyboard skills and experience of Windows environment
Excellent communication skills
Ability to work on own initiative
Ability to remain calm and customer focused under pressure
Flexible approach to working hours as part of the Emergency operations
Decision making during Emergency situations, particularly regarding escalation of calls.

Job Offer

A competitive salary and nice working environment