Administrator
- Employer
- Adecco
- Location
- Neath, Neath Port Talbot
- Salary
- £9.62 - £11.06/hour
- Closing date
- 13 May 2021
View more
- Job Sector
- Administration
- Contract Type
- Temporary
- Hours
- Full Time
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Job Details
Adecco are currently recruiting a Sales Administrator to join our well established client , based in Neath on a temporary contract to cover Maternity leave.(6-12 months)
Follow established procedures and guidelines to coordinate the delivery of a contract from inception so that production activity meets established forecasting requirements to the highest Environmental, Health and Safety standards
Relations:
Contracts Manager Contracts Coordinator Customers
Clients Site Managers/Engineers External buyers
Production team Transport team Credit control
Quality team Complaints team
Key Figures
Barmarks statistics Complaints submitted into database
Complaints closed Credit notes against complaints
Transport utilisation (tonnes/load) Transport recoveries against extra costs
Sundry items and small load charges (£) Added values sales (£)
Accountabilities
Liaise with customers to establish contract requirements
Establish with the Contracts Manager customer requirements at inception of the contract
Make contact with sites/customers to establish key relationships
Engage with the sites/customers/Contracts Manager to obtain forecasts
Respond to customer queries via phone and email
Capture and record customer requirements in appropriate documentation for internal communication
Coordinate with Production to deliver contract requirements
Obtain customer schedules
Ensure that schedules are supplied into automatic scheduling repository efficiently
Oversee the customer delivery schedule through scheduling system
Liaise with production over scheduling to ensure commitments to customers are met
Resolve problems and customer complaints
Identify potential complaints from customers as the contract progresses
Take appropriate action to avoid a customer complaint
Respond to customer complaints that arise
Log customer complaints in CRM system
Respond to feedback received from the CRM system
Analyse and take action or escalate when common complaint trends are identified
Generate additional sales and leads
Identify opportunities for upselling and generating leads for additional products
Refer to specialists to progress leads for additional sales
Schedule additional product requirements
Administration of contract
Maintain databases
Generate Credit Notes
Keep records up to date
Miscellaneous or ad hoc business requirements
Manage specific projects or undertake specific project activity as determined by the business or line manager
Represent your function or business at meetings or events as required
Undertake any reasonable request in order to support the needs of the business
Technical Competencies
Excel
Word
Powerpoint
CRM
SAP
Success Factors
Outlook
Monday to Friday 8.30-5pm
Position to start ASAP
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Follow established procedures and guidelines to coordinate the delivery of a contract from inception so that production activity meets established forecasting requirements to the highest Environmental, Health and Safety standards
Relations:
Contracts Manager Contracts Coordinator Customers
Clients Site Managers/Engineers External buyers
Production team Transport team Credit control
Quality team Complaints team
Key Figures
Barmarks statistics Complaints submitted into database
Complaints closed Credit notes against complaints
Transport utilisation (tonnes/load) Transport recoveries against extra costs
Sundry items and small load charges (£) Added values sales (£)
Accountabilities
Liaise with customers to establish contract requirements
Establish with the Contracts Manager customer requirements at inception of the contract
Make contact with sites/customers to establish key relationships
Engage with the sites/customers/Contracts Manager to obtain forecasts
Respond to customer queries via phone and email
Capture and record customer requirements in appropriate documentation for internal communication
Coordinate with Production to deliver contract requirements
Obtain customer schedules
Ensure that schedules are supplied into automatic scheduling repository efficiently
Oversee the customer delivery schedule through scheduling system
Liaise with production over scheduling to ensure commitments to customers are met
Resolve problems and customer complaints
Identify potential complaints from customers as the contract progresses
Take appropriate action to avoid a customer complaint
Respond to customer complaints that arise
Log customer complaints in CRM system
Respond to feedback received from the CRM system
Analyse and take action or escalate when common complaint trends are identified
Generate additional sales and leads
Identify opportunities for upselling and generating leads for additional products
Refer to specialists to progress leads for additional sales
Schedule additional product requirements
Administration of contract
Maintain databases
Generate Credit Notes
Keep records up to date
Miscellaneous or ad hoc business requirements
Manage specific projects or undertake specific project activity as determined by the business or line manager
Represent your function or business at meetings or events as required
Undertake any reasonable request in order to support the needs of the business
Technical Competencies
Excel
Word
Powerpoint
CRM
SAP
Success Factors
Outlook
Monday to Friday 8.30-5pm
Position to start ASAP
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Company
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
You need to sign in or create an account to save a job.
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