Customer Service Team Leader

Job Title: Customer Service Team Leader

Location: Wigan

Duration: Temp to Perm

Pay Rate: £12.82 PAYE (£25k Salary)

Weekly Hours: 37.5 hours per week

Hours of work: Friday - Tuesday (Can be flexible with start time - current weekend staff work 8am-2pm) Can potentially work from home over the weekend

Ideal Start: ASAP

Team Structure:

Team currently consists of 25 members of staff working across contracts. We are looking for a candidate who can lead the weekend team to ensure key KPI's are being met.

Skills

Strong communication skills, with excellent relationship building skills. Having the confidence to seek out information from different parts of the business and build a network of cross-functional contacts.
Attention to detail, with the ability to work quickly and accurately under pressure.
Enthusiastic and customer focused.
Well organised, motivated and having excellent telephone/communication and influencing skills.
Able to manage and prioritise variable workloads and work with minimum supervision.
High and accurate decision output.
Calm when under pressure and confident when talking to customers.
Proactively resolve customer issues.
A sound understanding of customer service, within supply chain and logistics environment.
Able to analyse data or statistics to ensure KPIs are met and customer service excellence is delivered.
An ability to lead a department in an inspirational manner.
Adaptable to different roles and able to learn new skills quickly.
Ability to problem solve.
Evidence confidence in their ability to deliver.

Essential Skills:

Transport Background
Customer Service Background
Reporting skills
Persuasive
Not afraid to challenge site on decisionsPMP Recruitment Ltd is acting as an Employment Agency in relation to this vacancy