Customer Service Administrator

JOB TITLE: Customer Service Administrator

LOCATION: Ashford, Kent

SALARY: £9.75ph | £19,000pa

TERM: Long term contract (minimum 12 months)

HOURS: Monday to Friday, 9am to 5.30pm

We have a fantastic opportunity to join a global organisation as a Customer Service Administrator. This is a long term temporary contract for a minimum of 12 months, however most candidates stay for many years. You will be joining a friendly and sociable team who will offer you full training and support in your new role.

The offices are based in Ashford with free parking, however you will initially be based from home and moving forward there will be the flexibility for both home and office working.

The day to day duties in your new job would be:

Ensuring that existing and prospective customers are provided with excellent customer service
This is a diverse role which encompasses aspects of account administration and sales support
Assist new and existing clients with all non-direct sales related enquiries, including assisting with paperwork completion
Be responsible for the processing of orders for clients, working with large accounts as well as SME clients
Checking sales orders for accuracy and compliance, entering onto the internal CRM system
Liaise with clients and colleagues in other departments to resolve discrepancies via telephone, email and in person
Communicate with existing/new client base and processing orders
Liaise with other internal departments to ensure a streamline order process
Daily office duties, including answering the phones, responding to e-mails in a timely manner and scanning
Ensure daily targets and departmental objectives are met and that daily tasks are processed effectively
Resolve issues or problems appropriately in accordance with business policy
Participate actively in team meetings
Liaise with external and internal departments (Sales, Customer Support, Professional Services etc) to resolve queries and ensure client orders are processed within SLA
Liaise with customers by phone and/or email answering enquiries in regards to sales orders and ETAs
Work closely with Sales to manage client expectations
Support the business by ensuring excellent customer service internally and externally
Work with peers and line management to ensure an efficient full end to end boarding process at all times for all clients
Work towards achieving measured KPIs
As and when trained, be flexible and on request undertake other functions and roles within the wider teamWe'd love to speak to candidates who have:

Strong time management, organisational and planning skills
Good Interpersonal skills
Ability to work in a team as well as independently
Excellent Customer service attitude (internal/external)
Good spoken and written communication skills
Strong Microsoft Office skills, preferably in Excel
Ability to learn new systems quickly
Who are available immediately and happy to commit to a long term temporary positionNext steps…

Apply today and, if you are suitable, Lindsay will be in touch in the next 2 working days!

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