Customer Implementation Manager
- Employer
- Page Personnel
- Location
- Slough, Berkshire
- Salary
- £38000 - £40000/annum
- Closing date
- 10 May 2021
View more
- Job Sector
- Automotive
- Contract Type
- Permanent
- Hours
- Full Time
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Customer Implementation Manager: Responsible for Client implementations that are led from the UK, in a way that will maximise value for them and for the business
Client Details
This market leading Leasing business are growing and winning new customers and offering some exciting new services. A good place to work with modern offices close to transport and public transport links.
Description
Customer Implementation Manager: Responsible for Client implementations that are led from the UK, in a way that will maximise value for them and for the business.
Summary
From the moment the customer gives a verbal yes to the sales team this role kicks in and you own the customer relationship and integration
If an existing customer expands their service/takes a new service - as above your role kicks in and you own the process
You own the relationship with the customer
You would do all the admin, work with IT and Finance to ensure any portals or processes are set up correctlyJob Spec Details
Responsible for ensuring signed prospects and existing clients successfully reach live implementation using a defined project management methodology
Responsible for developing the implementation to handover project plan and for establishing project teams to ensure successful delivery
Attend prospect presentations to present Company Brand's implementation methodology and provide input to tenders when required
Endorse standard processes where possible, limiting bespoke and manual processes
Responsible for ensuring that all project governance documentation is clearly updated and version controlled
Responsible for ensuring that all risks and issues identified are documented, managed and reported effectively throughout each project
Support the Head of Implementation in delivery of the team strategy by identifying, developing and delivering strategic objectives that generate value for Company and our clients
Follow and adhere to documented Business Controls to ensure all individual & departmental tasks are completed
Contribute to the overall success of the Company Corporate Sales Centre through both personal performance and team spiritProfile
Customer Implementation Manager: Responsible for Client implementations that are led from the UK, in a way that will maximise value for them and for the business
You will have extensive B2B Customer Service experience
You will have a proven record of working with internal and external stake holders and implementing process and process changes
You will have extensive projects/ Project Management experience.
You will have worked with difficult customers in fast paced environmentsJob Offer
Salary of circa £38,000 to £40,000 dependant upon experience
Client Details
This market leading Leasing business are growing and winning new customers and offering some exciting new services. A good place to work with modern offices close to transport and public transport links.
Description
Customer Implementation Manager: Responsible for Client implementations that are led from the UK, in a way that will maximise value for them and for the business.
Summary
From the moment the customer gives a verbal yes to the sales team this role kicks in and you own the customer relationship and integration
If an existing customer expands their service/takes a new service - as above your role kicks in and you own the process
You own the relationship with the customer
You would do all the admin, work with IT and Finance to ensure any portals or processes are set up correctlyJob Spec Details
Responsible for ensuring signed prospects and existing clients successfully reach live implementation using a defined project management methodology
Responsible for developing the implementation to handover project plan and for establishing project teams to ensure successful delivery
Attend prospect presentations to present Company Brand's implementation methodology and provide input to tenders when required
Endorse standard processes where possible, limiting bespoke and manual processes
Responsible for ensuring that all project governance documentation is clearly updated and version controlled
Responsible for ensuring that all risks and issues identified are documented, managed and reported effectively throughout each project
Support the Head of Implementation in delivery of the team strategy by identifying, developing and delivering strategic objectives that generate value for Company and our clients
Follow and adhere to documented Business Controls to ensure all individual & departmental tasks are completed
Contribute to the overall success of the Company Corporate Sales Centre through both personal performance and team spiritProfile
Customer Implementation Manager: Responsible for Client implementations that are led from the UK, in a way that will maximise value for them and for the business
You will have extensive B2B Customer Service experience
You will have a proven record of working with internal and external stake holders and implementing process and process changes
You will have extensive projects/ Project Management experience.
You will have worked with difficult customers in fast paced environmentsJob Offer
Salary of circa £38,000 to £40,000 dependant upon experience
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