Account Manager (Telephone based)
Attractive Salary + Benefits
We are an independent family-owned and run business with our Head Office based in Blieskastel, Germany. Hager Group is one of the industry's innovation leaders with 11,650 employees generating a turnover of circa €2 billion. Our products are produced in 28 locations around the globe and we have customers in more than 125 countries all over the world who place their trust in them.
In the UK our primary market is the supply of electrical installation systems in residential and commercial buildings. Creating solutions in close consultation with its customers our vision is: “A family business shaping tomorrow`s electrical world to make individuals life on our planet safer, cleaner and more enjoyable.”
About the Role
Support our vision to become a best in class, easy to do business with, Telephone Account Management Team by providing both our existing and prospective Customers with a great phygital customer experience. We should drive growth in the Diffuse Business leveraging new approaches and technology and support the growth of our Projects Business by looking to free up a minimum of 20% of our external Sales Team’s time.
Act as the primary contact for customers within your allocation, taking ownership for maximising sales opportunities by establishing relationships with customers via phygital engagement programme. Look to expand our Diffuse coverage by proactively managing stock profiling and the introduction of new stock lines within your distributor portfolio together with looking to appoint new distributors. You should drive demand creation with your installers by deploying a range of value adding sales actions.
Proactively seek out project opportunities and leads from your distributor and installer portfolio, working jointly with your respective Regional Sales Engineer's and distributor Sales Teams to maximise territory growth in the most profitable way.
Stay current with the conditions within your geographical area in respect to but not limited to customer activity, competitor activity including personnel, promotions, seminars, product launches and stocking branches. Remain informed in relation to pricing levels. Be aware of new technologies or legislation that may have an impact on your business and support your customer base through any changes.
Leveraging new technologies available at our disposal you should look to use platforms such as LinkedIn to develop your professional brand, finding the right people to engage with, engaging with insights and building relationships with both existing and potential customers and influencers. You should look to remain current with timely content leveraging both industry data and Hager collateral to share relevant resources to strengthen your connections. Demonstrate your engagement by leaving thoughtful, constructive comments on content shared by your connections.
Meet or exceed the required daily customer interaction targets, incorporating any promotional and campaign activities as required to provide your customers with the best service and experience. Ensure that all interactions are recorded in CRM to support a 360 degree view of our customers. Maintain a balance of distributor/installer call ratios, to generate installer demand to support your distributor growth.
Support our vision to become number 1 in the eyes of our customers, you will do this by ensuring that you are in regular contact with your customer base, providing them with the support and access to any tools that are available to them.
Communications & Administration
Provide all written communication in a professional manner within agreed timescales. Complete records and reports on time as required. Record all customer interactions within the CRM system.
The ideal Account Manager will have experience using a CRM system within a B2B sales environment. You will be competent in digital communication and social platforms.