Patient Services Supervisor

This role is key as this person will be responsible for managing a team of 10 star Private Medical Receptionists.

The position involves not only overseeing the day to day management of this core function but ensuring the rest of the Clinic is ready at all times for both patients and Clinicians.

Liaise on a daily basis with the guest ambassador employees to ensure effective communication of all matters pertaining to the delivery of a 5-star guest experience at all times.
Responsible for the professional conduct, development and presentation of all guest ambassador team members.
Work in partnership with service partners and client's representatives, ensuring all aspects of site security and fire prevention requirements are effectively managed.
Ensure staffing is at all times at required levels, with regular shift patterns worked by trained and qualified ambassadors.
You must ensure that all guest ambassador employees are working in appropriate and safe conditions. Any accidents or faults that occur are being reported in accordance with procedures and policies.
Professional, highly driven, flexible, enthusiastic, proactive, excellent motivational skills.
Holds excellent customer service experience
Good at relationship building.
A keen interest and high level of IT/computer skills would be an advantage.
Previous experience in people management.
Must have a clear understanding and be able to demonstrate outstanding customer service skills whilst maintaining a high degree of confidentiality at all times.
Clear, concise and confident communication skills which are customer service orientated with an excellent eye for detail.
Excellent written communication and interpersonal skills.
Must be able to demonstrate the ability to think and act quickly in emergencies or under pressure and must be physically able to carry out all duties/
Must have a good knowledge of using email, Microsoft packages and experience working with electronic Apps.
Ability to work independently with confidence, using own initiative as required.
Team player with strong leadership skills and being a role model for your fellow colleagues.Office Angels are an Employment Business

Thank you for your interest in this role. All successful applications will be contacted within 5 working days. Due to the high volume of applications we receive we do ask for your patience to wait to hear from the consultant rather than to call us directly

If you have not heard after 5 working days then unfortunately we were unable to consider your application on this occasion.

Office Angels Oxford Circus branch look after roles in the following locations and all areas in between: Oxford Circus, Bond Street, Marble Arch, Marylebone, Mayfair, Baker Street, Edgware Road, Regents Park, St Johns Wood, Primrose Hill

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website