Planner

Planner

Planner/Scheduler/Customer Support - Coalville - Immediate start available

Are you an experienced planner, scheduler or customer support professional seeking a new and exciting position on the Coalville area (Home based initially)?

Are you highly organised, Customer focused and enjoy problem solving?

Overview:

Our leading Construction client based in the Coalville area are seeking and Planner/Customer Support professional on a long term contract with the potential for temporary to permanent. Working as part of a well established and successful team and business, you will play a key role is collating orders and over seeing dispatch and achieving excellent customer service

Immediate start available
Minimum 9 months with potential for permanent
£24k-£28k depending on experience
Full training and support
Initially home based (office based post COVID)
Hours between 6am to 6pm (Rota - 37.5 hours per week) Duties include

Provide excellent levels of customer service to all clients
Provide clients with product information, details on services provided and processes used
Take orders accurately including associated administration when required
Identify customer requirements and make best economic use of the company resources
Liaise with customers, solve problems provide information, resolve complaints appropriately
Develop relationships and build rapport with internal and external customers
Work closely with production/dispatch personnel to anticipate potential customer service issues and plan product dispatch and logistics
Investigate customer queries, report back with recommendations internally
Receive and process pricing enquiries
Update plant availability/breakdown report on system and office board/information screens
Investigate and update customer invoice queriesExperience Needed:

Experienced in customer service delivery
Geographical knowledge of the midlands
Scheduling or planning experience would be an advantage
Self motivated and able to work as a team
Able to work under pressure when needed
Organised with ability to prioritise and plan
Experienced in using various IT systems and packages
Commercial knowledge/awareness
Decision making and problem solving skills
Analytic skills and good levels of attention to detail For further details, please apply today

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business