Technical Administrator
- Employer
- Pertemps Newcastle
- Location
- Gateshead
- Salary
- £98/day
- Closing date
- 6 Mar 2021
View more
- Job Sector
- Administration
- Contract Type
- Temporary
- Hours
- Full Time
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Our client, a successful national company is seeking to recruit a Technical / Customer Support Administrator on a temporary basis.
This is an excellent opportunity to join a busy team and offers a pay rate of £98 per day. Parking available. The role is full time and will require some flexibility.
Day to day responsibilities include:
- Analysing existing technical records to to identify the appropriate services for customer sites
- Identifying potential issues and seeking to resolve these with minimum impact to customer
- Liaising and corresponding with a variety of internal departments
- Negotiating solutions
- Producing quotations
- Ensuring KPI's and SLA's are achieved.
- Ongoing quality checks
- Working with a number of internal systems ensuring they are accurately updated
- Providing excellent customer support
Candidates should have previous experience of administration in a customer focused environment and possess strong IT/systems knowledge including MS Office packages. Applicants should also possess good customer service skills and be able to work in a fast paced role
This is an excellent opportunity to join a busy team and offers a pay rate of £98 per day. Parking available. The role is full time and will require some flexibility.
Day to day responsibilities include:
- Analysing existing technical records to to identify the appropriate services for customer sites
- Identifying potential issues and seeking to resolve these with minimum impact to customer
- Liaising and corresponding with a variety of internal departments
- Negotiating solutions
- Producing quotations
- Ensuring KPI's and SLA's are achieved.
- Ongoing quality checks
- Working with a number of internal systems ensuring they are accurately updated
- Providing excellent customer support
Candidates should have previous experience of administration in a customer focused environment and possess strong IT/systems knowledge including MS Office packages. Applicants should also possess good customer service skills and be able to work in a fast paced role
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