Care Coordinator (Healthcare)
- Employer
- Templewood Recruitment
- Location
- Hayes, Greater London
- Salary
- £25000 - £26000/annum
- Closing date
- 6 Feb 2021
View more
- Job Sector
- Care & Social Work
- Contract Type
- Permanent
- Hours
- Full Time
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Job Description: Care Co-ordinator
Responsible To: Manager – Domiciliary Care
Short Description: This role is responsible for the co-ordination of the day-to-day management of care schedules and care plans and to ensure care is delivered as per the service plan.
Working Pattern: Monday to Saturday, 09:00 – 17:30, with on call availability when required
Summary of Benefits: Annual Leave 28 days, including Bank Holidays
Company Pension Scheme
Mileage paid for business use
Car business insurance paid
Specific Duties:
* Receive requests to provide domiciliary care service.
* Liaise with social services, home care team or service user’s families on how to deliver effective services to meet the service user’s needs
* Ensure that home visits are conducted to complete service user needs assessments.
* Ensure that the development of care plans are undertaken timely by field supervisors; and ensure all service users’ files are accurate and up-to-date.
* Co-ordinate, plan and manage complex staff rotas, ensuring adequate staff cover.
* Provision of on-call service outside normal working hours and maintain a detailed log of all on-call activity.
* Attend care calls when required whether as part of a package or in an emergency
* Monitor and implement service standards for the company.
* Ensure detailed records and documentation are maintained of all activities as required by company standards.
* Identify and implement service improvements by reviewing policies and procedures.
* Monitor the quality of services provided and contribute to a range of comprehensive Quality Assurance and performance measures.
* Ensure Service User reviews are conducted and documented.
* Maintain complaints and compliments file.
* Maintain the rostering, holiday schedule, billing etc for the payroll and accounting systems, ensuring they are up-to-date from an administrative, operational and billing point of view.
* Implement as much automation as possible to ensure the smooth running of the operations, including carers’ availability to undertake shifts.
* Ensure adequate staffing for the services and that processes are in place to to meet the needs of the operations
* To co-ordinate the carer team by providing line management support and supervision.
* Provide support through timely provision of details of care and directions for travel to service users’ home, payslips and other information as required
* Ensure all supervision targets, e.g. spot checks, one-to-one meetings, etc are met.
* Ensure that staff act in accordance within statutory requirements, as well as company policies and procedures.
* Identify team development and training needs.
* Develop own skills and knowledge by attending supervision, training and meetings as required.
Generic Duties: In addition to specific responsibilities, the role will also be responsible for ensuring:
* the maintenance of confidentiality of all information unless otherwise permitted by management
* full compliance with company’s vision, values, policies and procedures
* work in a manner that promotes team work and a collegial environment
* active and positive promotion of the company’s image and brand
* other duties that may be assigned by management
Responsible To: Manager – Domiciliary Care
Short Description: This role is responsible for the co-ordination of the day-to-day management of care schedules and care plans and to ensure care is delivered as per the service plan.
Working Pattern: Monday to Saturday, 09:00 – 17:30, with on call availability when required
Summary of Benefits: Annual Leave 28 days, including Bank Holidays
Company Pension Scheme
Mileage paid for business use
Car business insurance paid
Specific Duties:
* Receive requests to provide domiciliary care service.
* Liaise with social services, home care team or service user’s families on how to deliver effective services to meet the service user’s needs
* Ensure that home visits are conducted to complete service user needs assessments.
* Ensure that the development of care plans are undertaken timely by field supervisors; and ensure all service users’ files are accurate and up-to-date.
* Co-ordinate, plan and manage complex staff rotas, ensuring adequate staff cover.
* Provision of on-call service outside normal working hours and maintain a detailed log of all on-call activity.
* Attend care calls when required whether as part of a package or in an emergency
* Monitor and implement service standards for the company.
* Ensure detailed records and documentation are maintained of all activities as required by company standards.
* Identify and implement service improvements by reviewing policies and procedures.
* Monitor the quality of services provided and contribute to a range of comprehensive Quality Assurance and performance measures.
* Ensure Service User reviews are conducted and documented.
* Maintain complaints and compliments file.
* Maintain the rostering, holiday schedule, billing etc for the payroll and accounting systems, ensuring they are up-to-date from an administrative, operational and billing point of view.
* Implement as much automation as possible to ensure the smooth running of the operations, including carers’ availability to undertake shifts.
* Ensure adequate staffing for the services and that processes are in place to to meet the needs of the operations
* To co-ordinate the carer team by providing line management support and supervision.
* Provide support through timely provision of details of care and directions for travel to service users’ home, payslips and other information as required
* Ensure all supervision targets, e.g. spot checks, one-to-one meetings, etc are met.
* Ensure that staff act in accordance within statutory requirements, as well as company policies and procedures.
* Identify team development and training needs.
* Develop own skills and knowledge by attending supervision, training and meetings as required.
Generic Duties: In addition to specific responsibilities, the role will also be responsible for ensuring:
* the maintenance of confidentiality of all information unless otherwise permitted by management
* full compliance with company’s vision, values, policies and procedures
* work in a manner that promotes team work and a collegial environment
* active and positive promotion of the company’s image and brand
* other duties that may be assigned by management
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