Customer Service Support

Customer Service Support

We are currently looking to recruit a Customer Service Support into our Tata Steel Tubes site in Corby. This is a fantastic opportunity, for somebody to join our customer services department in an entry level role, within a back office support capacity.

Tata Tube Products are one of Europe's leading tube suppliers with a long and successful track record in the industry. Our products and services are specially packaged to meet our client's needs whether they are in the construction, conveyance, lifting/excavating and agricultural machinery.

Our customers are at the heart of everything we do, and as a Customer Service Support you will be required to develop a deep understanding of our customers' needs while supporting the front office (customer facing) Customer Service Department.

The role is office based in Corby, but we are currently all working from home during the Corona Virus Pandemic.

The Role

As the Customer Service Support, the purpose of the jobholder is to support the front office customer service department with all aspects of administration. To provide and validate data and information for customer orders to maximise customer satisfaction.

The key responsibilities for this role will include the following;

Order Entry: To manage and execute all the parameters associated with order management ensuring compliance within the Tata policies (i.e. rules of engagement, product policy, credit, capacity, PO, compliance with customer requirements )
Load creation: To book loads in line with customer or market requirements. To co-ordinate departmental transport related activities·
To co-ordinate departmental housekeeping activities

The Requirements

As a Customer Service Support, you will need to have a strong set of administrative and IT skills, and be educated to HNC level as a minimum.
You will need to have a strong understanding of business processes and have the ability to establish and develop effective relationships with colleagues from different teams.
Additionally, it will be key that you have strong problem solving skills, and the ability to anticipate potential problems before they arise.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business