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IT Helpdesk -York

Employer
Adecco
Location
York, North Yorkshire
Salary
£9.92/hour
Closing date
6 Feb 2021

View more

Job Sector
IT
Contract Type
Temporary
Hours
Full Time

Job Details

Do you have a passion for Customer Service and or IT Support?

This is an exciting IT Support role that comes with full training and progression for the right candidate! The role includes answering contacts from internal colleagues and remotely performing fixes and tasks for a wide range of IT related issues and requests. There's well paid overtime and bonus schemes but also the opportunity to grow and develop skills through additional responsibilities with the potential to secure permanency for the right candidate.

The role:

Our company cares and obsesses about growing and sustaining a first-class service. We think, talk and act "customer", not tickets - You must be able to provide high quality customer service as will be supporting internal colleagues based mainly across the UK via telephone, live chat or self-service platforms, by remotely providing support and connecting to devices where appropriate to apply known fixes.

The role encompasses many standardised and documented support procedures for applications, operating systems and hardware as well as mobile devices and cloud-based solutions. Equally you will also need to be able to problem solve and confidently guide colleagues in providing a solution.

This role is in a dynamic and lively team set within a large, busy, fast paced environment. You will work to agreed service levels, contributing to targets by making sure queries are resolved in a timely manner. Attention to detail, reliability and consistency are key skills that you will need to demonstrate to complement our operation.

Full training and a tailored individualised support plan will be given on all aspects of the role however a technical background is not essential; familiarity or basic understanding or knowledge of Microsoft tools, business/office/home IT environments and IOS/Android is desirable.

Skills & Knowledge:

Excellent customer service and communication skills (both verbal and written) essential

Have a genuine interest in working in the IT sector

Technical knowledge desirable,

Awareness of ITIL principles

Attention to detail and accuracy essential

Reliability is key

Working hours:

Monday - Friday

35 hours per week

Shift length 8 hours covering between (Apply online only) (on a rota basis)

Flexible hours considered

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Company

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

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