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Customer Service Representative - Banking

Employer
Manpower
Location
Liverpool, Merseyside
Salary
£10.31/hour
Closing date
6 Feb 2021

View more

Job Sector
Customer Service
Contract Type
Temporary
Hours
Full Time
Are you looking for a new and exciting, challenging opportunity? Working within a fast-paced environment? Do you have the ability to engage with customers and be confident in supporting the customer with their enquiry? If so, we have the perfect role for you.

Join Manpower and work for our client as a Customer Service Representative in Liverpool

You'll be the first point of support for our personal banking customers in one of our telephony banking teams
We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
The pay rate is £10.31 per hour and there is the potential to go temp to perm after 6 months
You must be able to pass our clients pre-employment screening which includes a credit check and 2 years referencing.What you'll do

In this role you'll be applying your customer service expertise when dealing with and referring customer queries. Whether it's carrying out day-to-day banking transactions like paying bills, or helping our customers identify products and services that are right for them; you'll be on the other end of the phone to take their calls. ​

As a Customer Service Representative, we'll count on you to let our customers know their options when banking with us, so they can make informed choices.

You'll be helping our customers by:

Making a positive impact on every customer call, efficiently and effectively having the right conversations to meet their needs
Problem solving and building excellent relationships over the telephone, and providing a friendly, timely and professional service
Building real connections with them and being dedicated to finding the rights solution to meet their needs
Improving processes and procedures to maximise customer satisfaction and efficiency
Maintaining a detailed knowledge of financial products and services to help resolve complex customer queriesThe skills you'll need

This is a customer led role, so previous experience working in a customer service role is ideal. Telephony experience is an advantage, but not essential.

Dedication and passion for helping customers is vital. You'll be a real people person, with excellent listening and communication skills.

We're also looking for you to demonstrate:

The determination to go the extra mile for our customers every day to provide that truly personal service
The ability to achieve quality results while maintaining high levels of detail
Strong keyboard skills and the ability to multitask, allowing you to navigate different systems and process information while talking to customers
Good organisational skills and an enthusiasm to keep learning and developing new skillsWhat else you'll need to know

We're here for our customers, whatever the time of day or night, so you'll need to be flexible and commit to working a rotating work pattern.

Your hours of work will be between the hours of 7am and 9pm Monday to Sunday on a rotational shift pattern. You must be fully flexible and able to commit to the full range of hours.

Bank Holiday working is a feature of this role.

You'll enjoy a comprehensive training programme, and on-going coaching and support to enhance your development.

The pay rate is £10.31 per hour and there is the potential to go temp to perm after 6 months

You must be able to pass our clients pre-employment screening which includes a credit check and 2 years referencing

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