Regional Delivery Manager

We are currently recruiting for a Regional Delivery Manager to lead our Tyneside region. Our Regional Delivery Managers make sure our network of Community Delivery Managers work in sync across multiple sites, keeping customers happy and our costs down. You’ll help solve problems for our customers before they become real issues.

Why join our Tyneside Region Field Team?

As a business, Hermes is driven by our four values of; Do the right thing, Dare to be different, Strive for more and Be customer obsessed. It’s because of these values that we are the UK’s leading consumer delivery service handling over 300million parcels per year and still growing. It’s an old cliché but no two days are the same which makes for an exciting and fast paced working environment bringing you both challenge and reward in equal measure.

What you will do:

Be responsible for regional performance targets and customer satisfaction through the guiding, coaching and managing of a team of Community Delivery Managers.
Maximise deliveries and collections within the region through the successful and timely recruitment, engagement and retention of self-employed couriers.
Be responsible for the delivery and forecast of regional budgets; managing costs and ensuring the team understand the financial impact of their decisions.
Work with the self-employed Delivery Unit Controller to ensure that Hermes deliver a professional and sustainable service across your region.
Ensure that the work environment is safe for themselves and others through setting and implementing best practice and improving operational processes.
Build and maintain strong relationships with the Depot General Manager, and key departments across Hermes.
Ensure customer complaints escalation management and timely resolution.Essential skills and experience required:

You will already have previous experience of operations/multi-site management, leading teams, coaching and interviewing/recruiting people. Without all this experience, unfortunately we will not be able to consider your application.
The ability to deal with people, problems and conflicts, you will need to be able to think on your feet and come up with solutions to problems often under pressure.
You must be highly organised and efficient in being able to prioritise and manage sometimes conflicting problems as they arise.
Experience of setting and managing budgets.
A full UK car driving licence with less than 6 penalty points as you’ll drive between sites across your region.
You may be required to work on a weekend and must also be available to deal with any major problems/issues outside of the usual 9-5 as and when they arise.
Proficient with Microsoft Office Software such as Word, Outlook, Teams, Excel, PowerPoint etc.Desirable skills and experience required:

Level 3 Management Qualification or equivalent.
IOSH Qualification or equivalent.
Experience gained within the parcel, supply chain, FMCG or logistics industry isn’t essential, but it helps!What we can offer you:

We can offer you a competitive salary, company car, bonus, 26 days annual leave plus bank holidays, 3% contribution into your pension, life assurance and income protection.

On top of this, we offer a great range of flexible benefits that aim to provide something for everyone, so whether you want shopping vouchers, insurance or healthcare we’ve got you covered.

This role offers fantastic opportunities for you to climb the career ladder into more senior management positions within our various functions at Hermes.

At Hermes, we don’t just accept difference — we celebrate it, we support it, we thrive on it and are proud to be an equal opportunities employer.

Apply Today!

If you are ready to develop your career in an empowering, growing yet supportive business then why not join us? Clicking apply is the first step to ‘Being the Me in Hermes