1st Line Support Desk Analyst
- Employer
- Pertemps Leicester
- Location
- Coventry
- Salary
- £19000/annum
- Closing date
- 31 Dec 2020
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Position: 1st Line Support Analyst
Location: West Midlands
Salary: £19'000 per annum
Working hours: Monday to Friday – 9am – 5.30pm
The Role
Our client is looking to recruit a 1st Line Support Adviser to be based in their busy IT Hub in Coventry. The ideal candidate will have experience working on a busy fast paced IT help desk.
The Role & Responsibilities:
• Responsible for managing and communicating all high priority incidents, ensuring the right technical resource is identified for resolution and that communication with the Business is completed effectively.
• Taking control of high priority Incidents, ensuring all appropriate information is gathered and documented.
• To be the first point of contact for IS, delivering a professional service that promotes high customer satisfaction levels.
• To provide first line support by diagnosing/resolving incidents and escalating Incidents and Service Requests to the appropriate support team using the Incident Management and Request Fulfilment processes.
• Ensuring the quality of the data and information recorded and maintained
Key Skills and Experience
Knowledge of Citrix, A and Windows operating systems will be ideal.
Very good English communication skills.
Great customer service skills.
Interested in this role? Please click ‘apply' today or call Pertemps -Leicester on (phone number removed)
Location: West Midlands
Salary: £19'000 per annum
Working hours: Monday to Friday – 9am – 5.30pm
The Role
Our client is looking to recruit a 1st Line Support Adviser to be based in their busy IT Hub in Coventry. The ideal candidate will have experience working on a busy fast paced IT help desk.
The Role & Responsibilities:
• Responsible for managing and communicating all high priority incidents, ensuring the right technical resource is identified for resolution and that communication with the Business is completed effectively.
• Taking control of high priority Incidents, ensuring all appropriate information is gathered and documented.
• To be the first point of contact for IS, delivering a professional service that promotes high customer satisfaction levels.
• To provide first line support by diagnosing/resolving incidents and escalating Incidents and Service Requests to the appropriate support team using the Incident Management and Request Fulfilment processes.
• Ensuring the quality of the data and information recorded and maintained
Key Skills and Experience
Knowledge of Citrix, A and Windows operating systems will be ideal.
Very good English communication skills.
Great customer service skills.
Interested in this role? Please click ‘apply' today or call Pertemps -Leicester on (phone number removed)
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