Customer Service Advisor

Customer Service Advisor
Nottingham City Centre

The pay will be £9.75 per hour with the chance for it to later rise to £11.32 per hour based on capabilities within the role.​

This is your chance to join one of the UK's top energy companies as a Customer Service Advisor in Nottingham!

About the role:

As a Field Debt Solutions Advisor; you will enthusiastically work as part of a high performing Customer Operations team, that through direct customer and field agent contact, consistently puts our customers first and builds their trust by building empathy but remaining professional.

You will also be working back office tasks, with an overall aim to influence and aid reduction of debt at risk by spending sufficient time to investigate, analyse & validate a variety of complex work.

This will be through direct customer contact or through or field advisors, using effective questioning and listening skills to fully understand customer circumstances including any vulnerability in the household.