Service Desk Analyst

Pertemps are currently recruiting for a Service Desk Analyst for one of the largest Utility companies in the West Midlands.

Service Desk Analyst Accountabilities:

Responsible for managing and communicating all high priority incidents, ensuring the right technical resource is identified for resolution and that communication with the Business is completed effectively.
Taking control of high priority Incidents, ensuring all appropriate information is gathered and documented.
Raising and managing changes required by 3rd party service providers.
To be the first point of contact for IS, delivering a professional service that promotes high customer satisfaction levels.
To provide first line support by diagnosing/resolving incidents and escalating Incidents and Service Requests to the appropriate support team using the Incident Management and Request Fulfilment processes.
Ensuring the quality of the data and information recorded and maintained

Experience and Qualification:

Proven customer service skills
Problem solving/analytical skills
Computer literate
Additional Information: 
Location: Coventry
Hours: 20 hours per week (possibility for a few additional hours)
Rate: £11.39/hr 
Duration: the role is to start as soon as possible until 28th February 2021