Customer Services/Sales Advsior
- Employer
- Interaction Recruitment
- Location
- Corby
- Salary
- £25000 - £26000/annum
- Closing date
- 24 Dec 2020
View more
- Job Sector
- Customer Service
- Contract Type
- Permanent
- Hours
- Full Time
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Job Details
Our esteemed client based in Corby has an exciting new opportunity for an experienced Customer Services/Sales Advisor to provide high levels of customer service to the distributor network of customers based in the US market.
The role will involve managing the complete order process from order receipt to delivery. To provide simple technical advice to distributors and end users. To act as the "go to" person for the market. Receive, process and fulfil customer orders, in doing so liaising with the outsourced warehouse. To build meaningful long-term relationships with customers. In addition, provide simple technical support to distributors and end users and to refer more complex to the headquarters (Corby. UK). To communicate with customers on new product or service launches. Distil relevant information from distributor and end users for feedback and discussion. Successfully chase customers for payment whilst maintaining a good relationship. This is likely to be required infrequently and will be in liaison with the Finance Director.
The successful Candidate will be:
Numerate, literate and IT literate.
Customer Services/B2B background
Ability to work with a wide variety of people, quickly build rapport and build empathy.
Strong service and "can-do" attitude.
An ability and aptitude to understand simple technical content and to be able to explain this clearly to others.
To show good judgement on when to make a decision and when to take advice. This is particularly important when balancing giving a customer a quick answer when the working hours will be based on EST (5 hours ahead of the UK) and the Corby factory may not be available.
Good problem-solving skills.
To be able to manage multiple contacts. Whilst working for the Operations Director the job holder will have frequent contact with the Technical Director (technical matters), Finance Director (finance matters) and Chairman (commercial matters).
Outstanding communication and telephone manner.
Happy to work independently but be a member of a virtual team as this position will largely be home working.
Adaptable and flexible.
Strong learning orientation.
Knowledge of freight forwarding would be a benefit
The working hours will be Monday to Friday 12pm – 10pm. Working from home is available.
In return our client offer a competitive salary and benefits package.
If you feel you have the right skills and experience to succeed in this role, please apply today for immediate consideration to
The role will involve managing the complete order process from order receipt to delivery. To provide simple technical advice to distributors and end users. To act as the "go to" person for the market. Receive, process and fulfil customer orders, in doing so liaising with the outsourced warehouse. To build meaningful long-term relationships with customers. In addition, provide simple technical support to distributors and end users and to refer more complex to the headquarters (Corby. UK). To communicate with customers on new product or service launches. Distil relevant information from distributor and end users for feedback and discussion. Successfully chase customers for payment whilst maintaining a good relationship. This is likely to be required infrequently and will be in liaison with the Finance Director.
The successful Candidate will be:
Numerate, literate and IT literate.
Customer Services/B2B background
Ability to work with a wide variety of people, quickly build rapport and build empathy.
Strong service and "can-do" attitude.
An ability and aptitude to understand simple technical content and to be able to explain this clearly to others.
To show good judgement on when to make a decision and when to take advice. This is particularly important when balancing giving a customer a quick answer when the working hours will be based on EST (5 hours ahead of the UK) and the Corby factory may not be available.
Good problem-solving skills.
To be able to manage multiple contacts. Whilst working for the Operations Director the job holder will have frequent contact with the Technical Director (technical matters), Finance Director (finance matters) and Chairman (commercial matters).
Outstanding communication and telephone manner.
Happy to work independently but be a member of a virtual team as this position will largely be home working.
Adaptable and flexible.
Strong learning orientation.
Knowledge of freight forwarding would be a benefit
The working hours will be Monday to Friday 12pm – 10pm. Working from home is available.
In return our client offer a competitive salary and benefits package.
If you feel you have the right skills and experience to succeed in this role, please apply today for immediate consideration to
Company
Our consultants and leadership are always accessible and approachable. Whenever you need to reach out, we're here for you. Count on us to be readily available and eager to assist. We are adaptable and tailor our services to meet your requirements. As an independent private business, rest assured that we are committed to making any necessary changes promptly.
Our specialists possess first-hand experience in their respective fields, enabling them to have a deep understanding of the market. They ensure that our clients' objectives, brand, and values are always honoured.
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