Client Co-ordinator

Client Co-ordinator - Daventry - c27k

Role Overview

To take full responsibility for the management of the accounts for which you are responsible for, which may change from time to time, as business needs dictate.
To be the first point of contact for the client and deliver a proactive, responsive service to your accounts in line with clients SLA’s and operational effectiveness targets. 

Your objectives and responsibilities will focus on:

To be the primary day to day point of contact within the business for the clients for which you are assigned, which may change from time to time, on a day-to-day basis
Deliver with clarity and professionalism superior level of responsiveness in support of your customer relationships.  
Identify potential areas of growth within the client(s)’s account and refer these directly to the Commercial Director. Assist the Commercial Director and business development team in compiling, presenting, and supporting solutions to deliver new business wins and account growth such as call centre, reverse logistics and other areas.
Work in partnership with the client(s) to produce forecasts and detailed activity planning in support of revenue targets and delivery of operational services.
Proactively review client(s) activity and satisfaction levels and collate feedback.
Take full responsibility for all aspects of client reporting.

Your previous experience is likely to include:

• Working in a busy environment
• Dealing with customers
• Communicating with all levels internally and externally, demonstrating good interpersonal skills

To be successful in this role:

• You will have the ability to follow procedures
• You will be a team player with a positive can-do attitude
• Have the ability to manage and reprioritise workload to meet department requirements
• Be able to demonstrate great attention to detail
• Have advance knowledge of Microsoft Office Packages espically Excel

Please send you CV for an immediate response