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Home Ownership Officer

Employer
Page Personnel
Location
Camberley, Surrey
Salary
£32000 - £33000/annum + Car Allowance and Benefits
Closing date
23 Dec 2020

View more

Job Sector
Property
Contract Type
Temporary
Hours
Full Time
A leading Housing Group is looking for an experienced Home Ownership Officer to join their team for an initial 9 month FTC. The role is based in Camberley, but there is also the opportunity to work from another office in Horsham. This role is a Monday - Friday position paying a competitive annual salary of £32,000 - £33,000 plus car allowance (pro rata)

Client Details

A Leading Housing Group with 20,000+ homes throughout the South. The organisation works with a wide range of client groups.

Description

As well as providing a customer-focused services to manage homeowner queries the successful candidate will be required to:

* Welcome new residents to the service, ensuring any issues are resolved and provide a high quality customer experience

* Use resident feedback to identify common issues and develop plans to meet their customer needs

* Build and maintain effective relationships with internal and external service providers

* Provide regular communication to residents and resolve their queries at a high standard, including covenant breaches and anti-social-behaviour

* Ensuring properties are maintained by liaising with contractors, diagnosing and managing repairs and be responsible for making sure repairs are delivered effectively and efficiently

* Ensure communal areas and neighbourhoods are clean and well maintained, you may be asked to manage cleaners or caretakers

* Collect rent and service charges and manage service charge accounts, referring cases for legal action where appropriate

* Process staircasing, remortgage and lease extension applications

Profile

Alongside Previous Home ownership / Leasehold experience the successful candidate will have:

· Excellent communication skills

· The ability to organise and manage your time

· The determination to make sure that things are done right the first time, every time

· The ability to adapt to a rapidly changing environment

· A full UK Driving license and access to a car

Job Offer

As well as a competitive salary of £32,000 - £33,000 pro rata plus Car allowance, the successful candidate will also benefit from:

· 28 days paid holiday per year

· Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion)

· A choice of salary based contributory pension schemes, a defined benefit scheme or a defined contribution scheme, each offering life assurance cover

· Cycle Scheme

· Learning & Development opportunities

· Employee Assistance Programme

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