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Customer Service Administrator

Employer
Office Angels
Location
Leicester, Leicestershire
Salary
£22000/annum free parking
Closing date
26 Nov 2020

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Job Sector
Customer Service
Contract Type
Permanent
Hours
Full Time
We are recruiting for this role during this challenging time however our client is able to adhere to all policies related to Covid 19 to ensure the well-being of all their employees

I work remotely so if you have any questions please email me on (url removed), however please also apply for the role as due to the amount of applications we are receiving applications are checked before the email box and I wouldn't want you to miss out

We are recruiting for an experienced Customer Service Administrator to start immediately and you must have strong customer service skills to work in the Hamilton area in Leicester to be part of a small team where career development is there for the right candidate, our client can offer flexibility when it comes to hours although ideally its 8.30am - 5.30pm and our client is going from strength to strength

As the Customer Service Administrator we are looking for the following

To drive the standard in customer service levels through the efficiency of the administration function.

To take ownership and responsibility for managing the effective administration of processes and procedures for the supply of our products to customers.

To maximise the level of service within the business to provide exemplary service levels to customers.

As the Customer Service Administrator the key responsibilities are listed below.

Ensure efficient processing of customer orders.

Manage to their satisfaction the high service level expectations of our customers.

In conjunction with the Account Manager, manage the cordial relationships with staff in customers designated departments.

Ensure Customer enquiries and queries are dealt with accurately, effectively and within reasonable time frames.

Liaise with our internal departments to ensure the process is achieving the required customer service level standard.

Assist and support the Account Managers in the management of the customer business and relationship.

Updating the inhouse system and creating spreadsheets

To be successful as the Customer Service Administrator

You must have excellent Excel skills.

Be a self-manager of multiple resources able to draw on experience in handling diverse tasks throughout the process.

A good communicator at all levels through all mediums, written, verbal, video and face to face.

An excellent manager of processes with attention to detail and a strong analytical approach.

Once successful in the role of Customer Service Administrator you will receive the following benefits, free parking, career development, flexible working hours, yearly salary reviews in June, 25 days holiday plus BH and closed over the Christmas period

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

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