Senior Client Support Co-ordinator

Senior Client Support Co-ordinator - Chesterfield
Permanent - £22,000

Search Consultancy is proudly working with a very unique business in Chesterfield to recruit 2 Senior Client Support Co-ordinator's. The role will provide a vital support internally to their client in launching and delivering a specific project.

You will be working closely with the operations team and you will be required to work proactively and independently on a range of tasks. You will need proven experience in managing client relationships and must be able to communicate well at all levels.

Duties and Responsibilities:
* Facilitate effective and accurate programme material design and development
* Liaising with approved suppliers to organise orders, coordinate stock fulfilment schedules and managing shortfall or quality control issues
* Delivering operational process client training, ensuring this is refreshed where necessary
* Developing an understanding of national data publications, in order to guide clients
* Providing dedicated operational and process advice and support to new and existing clients via telephone and email
* Collating client requirements, updating key documentation ensuring accurate information is recorded
* Proactive monitoring of client held stock levels, including planning and organising stock refresh activity to ensure clients have sufficient stock to maintain administration of programmes
* Managing collection and delivery activity to specified timetable
* Liaising with clients and couriers
* Assisting with the delivery of client communication bulletins including producing monthly and quarterly participation rate
* Maintain clear progress communications within the team, preparing updates and reporting as required
* Deputising for the Head of Operations when required, supervising workflow and escalating any issues arising to other members of the management team
* Assisting with the maintenance and compliance
* Working with the Head of Operations to oversee daily business operations and assisting with daily administrative tasks as required

Experience needed:
* Excellent written and verbal communication skills
* Strong organisational and planning skills
* Self-motivated and able to thrive in a fast-paced environment
* Proven administration experience in a senior or supervisory role
* Knowledge and understanding of office management systems and procedures
* Excellent time management skills and ability to multi-task and prioritise work
* Attention to detail and problem-solving skills
* Able to work independently and collaboratively within a team to meet workload demands
* IT literacy is essential along with a good working knowledge of excel

Please APPLY NOW, people with the correct experience will be contacted immediately

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age