1st Line Support
Job Details
We have an amazing opportunity for you to become part of an extremely successful and leading UK windows and doors manufacturer based in Bradford. You can become part of their busy head office team and play a critical part in their IT support department.
Monday - Friday 9am-5pm
Role and Responsibilities
To provide first and second line IT support on a busy IT helpdesk.
Taking calls from internal customers in a professional manor with focus on customer service.
Capturing and logging key detail in the IT helpdesk software.
Where possible and appropriate resolving issues immediately whilst on the call.
Working through open tickets on the IT helpdesk.
Escalating problems to senior colleagues when resolution is proving difficult.
Technologies & Experiences:
Windows 7, 8 and 10
Windows Server 2008 & 2016
Microsoft Office 07, 13, 16 & O365
Citrix VDI & VPN
Cisco VPN
Remote User Support
Network Troubleshooting
Networking Patching
PC Imaging
PC Installation
Printer Installation
Telephone Installation
Active Directory Management
Mobile Device Management
Incident Management
If you have the relevant experience and are available for an immediate start - apply now!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Monday - Friday 9am-5pm
Role and Responsibilities
To provide first and second line IT support on a busy IT helpdesk.
Taking calls from internal customers in a professional manor with focus on customer service.
Capturing and logging key detail in the IT helpdesk software.
Where possible and appropriate resolving issues immediately whilst on the call.
Working through open tickets on the IT helpdesk.
Escalating problems to senior colleagues when resolution is proving difficult.
Technologies & Experiences:
Windows 7, 8 and 10
Windows Server 2008 & 2016
Microsoft Office 07, 13, 16 & O365
Citrix VDI & VPN
Cisco VPN
Remote User Support
Network Troubleshooting
Networking Patching
PC Imaging
PC Installation
Printer Installation
Telephone Installation
Active Directory Management
Mobile Device Management
Incident Management
If you have the relevant experience and are available for an immediate start - apply now!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Company
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
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