IT Support Officer
Job Details
Adecco Poole and Bournemouth are delighted to be assisting one of our local clients in their search for an ICT Support Officer.
This role is being offered on a contract until February 2021.
The Role
The successful candidate will be responsible for providing detailed technical knowledge and assistance to facilitate the effective and efficient running of ICT networks, systems and services.
Responsibilities
To support ICT Analysts with the management of networks, systems and services. Implementing new systems or data extracts and reports
Investigating any reported issues with performance, reliability, capacity and security to enable any issues to be dealt with before they impact on the services provided.
Provide network, system and service administration through training and supporting others to perform such tasks.
Enabling access to systems, information and resources when required and where authorised, maintaining the security of data by managing access to systems.
Contributing to the design, development and build of new systems, applications and processes.
To ensure that agreed best practices and procedures are followed and that all work is to the required standard and fully documented.
Supporting ICT solutions to enhance the functionality and supportability of systems, including the interfacing of data between systems.
Make efforts to enhance knowledge of emerging technologies and to conduct research as directed.
Maintain agreed service levels in conjunction with service personnel and third party suppliers and support service improvement initiatives.
Integrate new hardware, systems, services and processes to support the service's objectives, performance and to promote improved public service and confidence.
Assist in the testing and implementation of patches, releases and upgrades to systems as required by the business
Review documents and maintain records in accordance with ITIL processes
The Ideal Candidate
Demonstrable ability to support and maintain networks, systems, services and databases appropriate to the team the Support Officer is working in
Proven commitment to providing exceptional customer service
Proven ability to work unsupervised, to demanding timescales and as part of a team
Experience of working in user-focused ICT service delivery environment
Demonstrably effective communications skills
Proven ability to administer complex, ICT networks, systems and services
Demonstrably good communication skills with the ability to communicate technical information in a meaningful way to a non-specialist customer base
Proven problem solving ability
Fully competent and experienced in Microsoft Office applications
Awareness of PRINCE2, Agile or similar project methodology
Understanding of ICT security and background understanding of legal issues relating to ICT e.g. Data Protection and Computer Misuse Acts
Rate
£10.95 p/h
What Next
If you are the candidate we are looking for or are interested to discuss this role or other live vacancies, please do not hesitate to call Tom on (phone number removed) or email
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunity Employer
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
This role is being offered on a contract until February 2021.
The Role
The successful candidate will be responsible for providing detailed technical knowledge and assistance to facilitate the effective and efficient running of ICT networks, systems and services.
Responsibilities
To support ICT Analysts with the management of networks, systems and services. Implementing new systems or data extracts and reports
Investigating any reported issues with performance, reliability, capacity and security to enable any issues to be dealt with before they impact on the services provided.
Provide network, system and service administration through training and supporting others to perform such tasks.
Enabling access to systems, information and resources when required and where authorised, maintaining the security of data by managing access to systems.
Contributing to the design, development and build of new systems, applications and processes.
To ensure that agreed best practices and procedures are followed and that all work is to the required standard and fully documented.
Supporting ICT solutions to enhance the functionality and supportability of systems, including the interfacing of data between systems.
Make efforts to enhance knowledge of emerging technologies and to conduct research as directed.
Maintain agreed service levels in conjunction with service personnel and third party suppliers and support service improvement initiatives.
Integrate new hardware, systems, services and processes to support the service's objectives, performance and to promote improved public service and confidence.
Assist in the testing and implementation of patches, releases and upgrades to systems as required by the business
Review documents and maintain records in accordance with ITIL processes
The Ideal Candidate
Demonstrable ability to support and maintain networks, systems, services and databases appropriate to the team the Support Officer is working in
Proven commitment to providing exceptional customer service
Proven ability to work unsupervised, to demanding timescales and as part of a team
Experience of working in user-focused ICT service delivery environment
Demonstrably effective communications skills
Proven ability to administer complex, ICT networks, systems and services
Demonstrably good communication skills with the ability to communicate technical information in a meaningful way to a non-specialist customer base
Proven problem solving ability
Fully competent and experienced in Microsoft Office applications
Awareness of PRINCE2, Agile or similar project methodology
Understanding of ICT security and background understanding of legal issues relating to ICT e.g. Data Protection and Computer Misuse Acts
Rate
£10.95 p/h
What Next
If you are the candidate we are looking for or are interested to discuss this role or other live vacancies, please do not hesitate to call Tom on (phone number removed) or email
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunity Employer
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Company
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
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