Custome Service Advisor
- Employer
- Interaction Recruitment
- Location
- Kettering
- Salary
- £8.72/hour
- Closing date
- 8 Dec 2020
View more
- Job Sector
- Administration
- Contract Type
- Temporary
- Hours
- Full Time
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Job Details
Role Customer Service Officer
Location Kettering, Northants
Pay £8.72 per hour
Hours Monday - Friday (Apply online only), 1 hour for lunch
Interaction Recruitment are excited to be recruiting for a Customer Service Officers for our Kettering based client. The successful candidate must have previous Customer Service experience and be confident in using the telephone.
Role summary
To provide a pro-active and comprehensive customer support service to stores to ensure the delivery of excellence in Customer Service
The role - daily:
Handle incoming telephone calls from customers, ensuring calls are answered promptly and professionally
Liaise with suppliers and other relevant parties regarding problem orders
Maintain a regular check on order progress and ensure that customers are kept fully informed of the status of their orders
Update local systems ensuring that full details are maintained of contact with customers and relevant notes of any discussions
Maintain customer service emails and ensure that responses are provided within a timely manner
Provide technical advice and guidance to customers where there is concern over the suitability of orders
Liaise with other departments for issue resolution
Maintain strong working relationships with existing customers and stores developing positive relationships with new stores to ensure long term success
Ad-hoc:
Undertake administration tasks such as order filing as and when required
Support the Customer Service Supervisor in developing strategies and initiatives to ensure the function is able to provide outstanding service to customers and stores every time
The individual
The individual should have gained experience in a customer service role
Essential skills include
Customer Service focus
Organisational & Communication skills
Ability to adjust priorities and manage time effectively in a fast paced environment
Ability to integrate effectively into well-established team environments
Experience in a customer facing role
Good working knowledge of Microsoft Office applications
Location Kettering, Northants
Pay £8.72 per hour
Hours Monday - Friday (Apply online only), 1 hour for lunch
Interaction Recruitment are excited to be recruiting for a Customer Service Officers for our Kettering based client. The successful candidate must have previous Customer Service experience and be confident in using the telephone.
Role summary
To provide a pro-active and comprehensive customer support service to stores to ensure the delivery of excellence in Customer Service
The role - daily:
Handle incoming telephone calls from customers, ensuring calls are answered promptly and professionally
Liaise with suppliers and other relevant parties regarding problem orders
Maintain a regular check on order progress and ensure that customers are kept fully informed of the status of their orders
Update local systems ensuring that full details are maintained of contact with customers and relevant notes of any discussions
Maintain customer service emails and ensure that responses are provided within a timely manner
Provide technical advice and guidance to customers where there is concern over the suitability of orders
Liaise with other departments for issue resolution
Maintain strong working relationships with existing customers and stores developing positive relationships with new stores to ensure long term success
Ad-hoc:
Undertake administration tasks such as order filing as and when required
Support the Customer Service Supervisor in developing strategies and initiatives to ensure the function is able to provide outstanding service to customers and stores every time
The individual
The individual should have gained experience in a customer service role
Essential skills include
Customer Service focus
Organisational & Communication skills
Ability to adjust priorities and manage time effectively in a fast paced environment
Ability to integrate effectively into well-established team environments
Experience in a customer facing role
Good working knowledge of Microsoft Office applications
Company
Our consultants and leadership are always accessible and approachable. Whenever you need to reach out, we're here for you. Count on us to be readily available and eager to assist. We are adaptable and tailor our services to meet your requirements. As an independent private business, rest assured that we are committed to making any necessary changes promptly.
Our specialists possess first-hand experience in their respective fields, enabling them to have a deep understanding of the market. They ensure that our clients' objectives, brand, and values are always honoured.
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