Customer Services Advisor

Our client is seeking a number of experienced Customer Services Advisor's in Kettering on a permanent basis. As a Customer Services Advisor you will join a busy team of telephone advisor's in a call centre. This is a varied busy telephone based role so the successful candidate you will need to have relevant experience.

The Role:

· Handle customer enquires via incoming and outgoing telephone calls, email, fax and correspondence, including -

Respond rapidly to all inbound customer traffic

· Deliver first class quality customer service

· Promote products and services with the aim of generating income for the business and improving customer loyalty.

· Promote cost effective use of company resource and equipment.

· Ensure confidentiality and appropriate use of customer information according to data protection

· Maintain effective working relationships 

The Candidate:

· Customer service background ideally gained in a Call Centre environment

· Professional telephone manager

· Customer focussed

· Computer Literate

· Ability to work under pressure with self-motivation and humour 

Location: Kettering, Northamptonshire

Hours: Monday - Friday 10am - 6.00pm 

If you believe this could be you, please contact us directly to discuss the role further. Interaction Recruitment, Kettering (phone number removed) (Angela Bailey) or email me directly - with an up to date CV