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Payroll Service Delivery Manager

Employer
Adecco
Location
Winsford, Cheshire
Salary
£40698 - £45909/annum
Closing date
8 Dec 2020

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Job Sector
Accountancy
Contract Type
Temporary
Hours
Full Time

Job Details

We are recruiting a Payroll Service Delivery Manager on behalf of Cheshire Constabulary to work initially on a 12 month assignment. We are looking for candidates with Payroll SME knowledge coupled with the Management skills in a ERP/Shared service setting.

Summary

This would be an exciting and rewarding opportunity for an individual to drive forward and deliver our current progress in line with the Payroll and HR Employment Life Cycle on the current Oracle Cloud ERP. The post holder would be focused on overseeing Payroll and to increase optimisation with our current Oracle Cloud functionality and collateral within the Payroll and HR Functions to ensure Service Delivery. The role will work with our partners to provide a focus on the optimisation of our payroll systems, processes and the current service modelling against our service level agreements. The post holder would be expected to manage and lead on various Payroll and HR related projects as part of the current programme of work with system transition over the next 12 months within the Multi Force Shared Service Centre. The role would suit an individual with a strong Payroll subject matter expert background due to the complexities and interdependencies with the HR Employment Life Cycle Service Delivery on Multi Force Shared Service's current t-Police technical infrastructure with the Oracle Cloud ERP Platform.

Skills/Experience/Knowledge

Educated to level 6 in business related subject, or equivalent experience (Payroll Technical Experience/Knowledge/Qualifications required)
Substantial Experience of overseeing/managing a ERP Payroll function ideally in a Shared Service setting
Managing in a Service Desk/Contact Centre environment or equivalent
Substantial working knowledge of the operation of a multi-functional Service Desk or contact centre operation
Substantial knowledge of customer service and service management, and industry best practice
High degree of accuracy and attention to detail
Strong verbal and written communication skills
Must be able to manage complex activities at the same time
Substantial experience of working in a performance management environment, working to targets and performance indicators
Substantial Experience in working in a customer service environment
Substantial experience of management and able to demonstrate a capability to lead and manage multi-functional teams effectively and cohesively.
Demonstrable skills and experience of applying business change techniques such as service/process improvement or re-engineering, including an understanding of the softer "people" factors.
Experience of managing the introduction of service management into an organisation including applying service level management, along with a working knowledge of service management systems and Supporting improvements in the quality of service

Please apply to the advert for immediate consideration.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Company

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

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