German Speaking Collections Associate

As part of the collections team, your role will be to reach out to clients to ensure prompt payment of invoices, mainly focusing on the German market (fluency in spoken and written English German essential). FinTech / Financial services firm in London specialising in Payment solutions.

Client Details

Fast growing FinTech firm based in Central London offering innovative payment solutions to its clients.

Description

Working as part of a team of Collections Specialists, you role will include:

Inbound and outbound telephone calls, letters and emails to contact clients / customers providing high levels of customer service and relationship building skills
Negotiating, implementing and monitoring feasible repayment solutions that take into account the client's circumstances while balancing the best interests of the business
Investigate and resolve complaints regarding incorrect collection attempts
Manage multiple accounts for delinquency and collection efforts
Locate and contact debtors about outstanding obligations
Compile reports on delinquent accounts and report missed payments to credit agencies
Working to specific targets to reach tangible and achievable results Profile

You MUST be fluent in German and English both verbal and written - this is ESSENTIAL

Previous roles will have been in Credit Control or Collections or Customer Service

Proven communication and negotiation skills primarily by telephone

Results oriented and positive approach

Organisational skills

Job Offer

Competitive salary and benefits package and an exciting career path within a fast growing world class FinTech business in the heart of London