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Customer Service Advisor - Collections

Employer
Interaction Recruitment
Location
Coventry
Salary
£18200 - £19300/annum
Closing date
27 Oct 2020

View more

Job Sector
Accountancy
Contract Type
Permanent
Hours
Full Time

Job Details

Customer Collections Advisor - Account Research Specialist 
 
Starting salary £18,190 - Rising to £19,300 
 
Full time & permanent contract / 40 hours per week 
 
5 days out of 7 Monday to Sunday between the hours of 8am 8pm 
 
5-week training programme fully paid! 
 
Sales or strong customer service experience required 
 
The Role 
 
-Inbound and outbound telephone calls with Credit Card customers to identify customer circumstances; agree customer outcomes and solutions including taking payments, making payment plans, referring to a Debt Management Company or other 
 
-Researches and responds to customer requests via mail, email, fax and other means pertaining to cardholder/corporate accounts and ensures compliance with client, regulatory, and Association rules and regulations. 
 
-Utilizes extensive knowledge of banking products and services to research, update and document cardholder accounts. 
 
-Recognizes potential fraud, credit, collection and chargeback issues and forwards them to the appropriate department. 

The Benefits 
 
-Full time, permanent contract working 40 hours per week 
 
-Working on a rota basis between 8am - 8pm between Monday and Saturday 
 
-Starting salary £18,190, rising to £19,300 after 6 months service 
 
The Person 
 
-Previous experience in financial services is preferable but not essential 
 
-Exceptional levels of customer service is essential 
 
-You must be able to empathise with the client and be understanding of their current situation 
 
-You must be resilient, adaptable and able to work in a busy and dynamic environment 

If you are passionate about putting customers first, are motivational, inspirational, and results driven with a passion to succeed then click 
 
APPLY NOW!

INDCCP

Company

Our consultants and leadership are always accessible and approachable. Whenever you need to reach out, we're here for you. Count on us to be readily available and eager to assist. We are adaptable and tailor our services to meet your requirements. As an independent private business, rest assured that we are committed to making any necessary changes promptly.

Our specialists possess first-hand experience in their respective fields, enabling them to have a deep understanding of the market. They ensure that our clients' objectives, brand, and values are always honoured.

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