Customer Service Team Leader

We are recruiting for this role during this challenging time however our client is able to adhere to all policies related to Covid 19 to ensure the well-being of all their employees

I work remotely so if you have any questions please email me on (url removed) and a telephone number and I will call you, however please also apply for the role as due to the amount of applications we are receiving applications are checked before the email box and I wouldn't want you to miss out

We're looking for talented and ambitious experienced Customer Service Team Leader, having experience in this role is essential you will work Monday to Friday 37.5 hours a week as part of an established team based in Nottingham

As the Customer Service Team Leader some of your duties are listed below

Provide an environment to inspire achievement and development within team and individuals
Encourage a growth-mindset environment
Motivate, coach, train and develop staff in accordance with company values and procedures
Ensure internal and external business relationships are maintained and developed to achieve optimum delivery and efficiency
Investigate and resolve all escalated business and customer queries/complaints
Always represent the clients Values and Habits
Directly manage all team personnel to ensure flawless operation of all aspects of day to day performance and delivery within the team and that of the business
Ensure all key processes within the Customer Care and Complaints Team are performed accurately and efficiently.
Ensure system development keeps pace with business requirements
Regularly review department processes for efficiency improvements and ensure documentation is continually updated
Attend meetings and contribute to company strategy and policy making as required
Co-ordinate activities and information between departments, working in a collaborative manner cross functionally within the businessOnce successful as the Customer Service Team Leader you will receive the following benefits

22 days annual leave (increasing to 24 days after 1 years' service) + bank holidays

Annual leave purchase

Training and development opportunities

Employee perks and support

Recognition and reward

Early leave on your birthday

Attendance bonus

Plus many more

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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