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Relationship Support Advisor

Employer
Search Consultancy
Location
Glasgow
Salary
£20835 - £25720/annum DOE
Closing date
21 Nov 2020

View more

Job Sector
Customer Service
Contract Type
Permanent
Hours
Full Time

Job Details

Do you consider yourself an empathetic and resolution focused individual that has experience supporting vulnerable customers?...we want to hear from you!

By joining the team, you will support vulnerable customers that require individually tailored solutions due to difficult personal circumstances whilst working with the Financial Assist team.

You will be…

Identifying and supporting vulnerable customers by understanding their needs to ensure the best outcome for the individual
Providing exemplary customer service by case managing the relationship with your Customer and challenge policies and processes
Handling inbound and outbound correspondence via email & phone
You will ask appropriate questions to develop an understanding of their situation and the relevant factors relating to their vulnerability.
Build rapport & reach the best solution for each customer
Ensure each customer has a positive & memorable experienceThe Ideal Candidate:

Do you have previous experience working in a position liaising with vulnerable customers?
Have you worked in a Collections or Arrears role?
Have you worked within a carer or voluntary role?
Do you have experience of using Microsoft Word or Excel?Hours:

Tuesday to Saturday 8am till 4pm .

If you are interested in this Vulnerable Customer Specialist role and will pass a Credit Check & Criminal Record Check then click to apply!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Company

Candidates trust us with their jobs searches as we respect them and give them our time. Appreciating how challenging it can be to find a new job is why we have a loyal temp workforce and what sees people return to us when they need our help. We offer:

  • Careers advice
  • Complimentary training
  • Referral incentives
  • Rewards for excellence
  • Access to our network of employers even when there are no live jobs

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

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