Support Telephony Engineer (Remote Working Optional)
- Employer
- Network Telecom (UK) Ltd
- Location
- Telford, Telford and Wrekin
- Salary
- £19000 - £21000/annum
- Closing date
- 3 Nov 2020
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Job Details
Support Telephony Engineer (Remote Working Optional)
The Support Telephony Engineer Role
We’re excited to announce a vacancy has arisen at Network Telecom for a Support Engineer to join our fast paced and highly responsive team. With over 20 years’ experience as an innovator in the telecommunications sector and a proven track record of ambitious plans, achievements and growth, Network Telecom offers amazing opportunities for the right people.
The successful candidate will promote the importance of customer needs blended with the stra-tegic needs of the business and will ensure the quality of SLA’s and service, maximising output and ensuring efficiency is met/exceeded. Reporting to the Engineering Manager and working in tandem with other areas of Operations, they will contribute significantly to improving customer service delivery, brand loyalty and the market perception of Network Telecom.
There are options for this role to be office based in Telford or home based, remote working with occasional office/site visits.
Support Telephony Engineer Key Responsibilities
* Working to defined timescales as part of a high-performing team.
* Remote accessing of customers telephony solutions, CTI elements, call recording and report-ing as required.
* Programming various software/hardware as required.
* Liaising with internal colleagues and external customers providing relevant updates.
* Resolving incidents assigned by the service desk within SLA.
* Attending customer sites periodically as required, where remote solution is not appropriate.
* Take ownership of own performance actively seeking opportunities to improve and develop.
* Ensure full compliance with the company Legal and Regulatory requirements and standards.
Support Telephony Engineer Desired Experience/Qualities
* Previous technical experience of at least two years within a telecoms, data centre or IT envi-ronment.
* Proven support skills with telephony, SIP, VOIP networking/communications.
* Knowledge of office-based implementation/installation of telephony solutions, CTI, call re-cording/reporting.
* · Experience of fast paced environments/dealing with pressurised situations.
* Excellent customer service and confident oral communication skills.
* Proven high performance levels.
* Experience in complaint resolution.
* Good literacy/written and organisation skills.
* Self-starter and fast learner.
* Willing and able to adjust to multiple demands and shifting priorities.
* Positive, can do attitude.
Company Benefits
The successful candidate would enjoy a variety of benefits including:
* Competitive salary.
* Healthcare cover.
* Pension scheme.
* Additional holidays for long service.
If the role of Support Telephony Engineer sounds like the ideal position for you then please apply now
The Support Telephony Engineer Role
We’re excited to announce a vacancy has arisen at Network Telecom for a Support Engineer to join our fast paced and highly responsive team. With over 20 years’ experience as an innovator in the telecommunications sector and a proven track record of ambitious plans, achievements and growth, Network Telecom offers amazing opportunities for the right people.
The successful candidate will promote the importance of customer needs blended with the stra-tegic needs of the business and will ensure the quality of SLA’s and service, maximising output and ensuring efficiency is met/exceeded. Reporting to the Engineering Manager and working in tandem with other areas of Operations, they will contribute significantly to improving customer service delivery, brand loyalty and the market perception of Network Telecom.
There are options for this role to be office based in Telford or home based, remote working with occasional office/site visits.
Support Telephony Engineer Key Responsibilities
* Working to defined timescales as part of a high-performing team.
* Remote accessing of customers telephony solutions, CTI elements, call recording and report-ing as required.
* Programming various software/hardware as required.
* Liaising with internal colleagues and external customers providing relevant updates.
* Resolving incidents assigned by the service desk within SLA.
* Attending customer sites periodically as required, where remote solution is not appropriate.
* Take ownership of own performance actively seeking opportunities to improve and develop.
* Ensure full compliance with the company Legal and Regulatory requirements and standards.
Support Telephony Engineer Desired Experience/Qualities
* Previous technical experience of at least two years within a telecoms, data centre or IT envi-ronment.
* Proven support skills with telephony, SIP, VOIP networking/communications.
* Knowledge of office-based implementation/installation of telephony solutions, CTI, call re-cording/reporting.
* · Experience of fast paced environments/dealing with pressurised situations.
* Excellent customer service and confident oral communication skills.
* Proven high performance levels.
* Experience in complaint resolution.
* Good literacy/written and organisation skills.
* Self-starter and fast learner.
* Willing and able to adjust to multiple demands and shifting priorities.
* Positive, can do attitude.
Company Benefits
The successful candidate would enjoy a variety of benefits including:
* Competitive salary.
* Healthcare cover.
* Pension scheme.
* Additional holidays for long service.
If the role of Support Telephony Engineer sounds like the ideal position for you then please apply now
Company
Network Telecom (UK) Ltd are a Telford based employer offering a fast paced and positive working environment.
If you are looking for a career in Telford with an organisation that promises impressive benefits and who boast excellent employee retention, then Network Telecom could be the company for you.
Network Telecom has been providing business telephone systems, lines and calls, broadband and IT services to UK businesses for the last 20 years. Now acquired by the Enreach Group, we’re part of one of Europe’s leading providers of unified communications with strong growth plans for the future. We’re looking for a talented Digital Marketing Specialist to join our rapidly growing team.
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