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1st Line Support - Navision

Employer
Office Angels
Location
City of London, London
Salary
£20000 - £21000/annum Fantastic Benefits
Closing date
28 Oct 2020

View more

Job Sector
IT
Contract Type
Permanent
Hours
Full Time
An exciting opportunity has become available to join a global IT and Software provider in an established team that offers a fantastic culture, career progression and competitive benefits.

1st Line Support - Navision

We are seeking a candidate who has at least 1 years' experience with both ERP support and business processes. The 1st Line Support Role is a vital function of the Navision Support Team. Navision is the main ERP system that controls all processes within the company. Whilst my client would prefer somebody that has Navision experience, they are also open to candidates who have experience of being in a support role for an ERP system with business process experience.

Type: Permanent, full time

Hours: 8.00am - 17.00pm

Salary: £20,000 - £21,000 + Fantastic Benefits

Duties Include:

Management of nav-support mailbox
Resolution of 1st line support requests
Managing 1st line support requests from start to finish ensuring that the end user is kept up to date with progress at all times
Responsible for setting up new system users
Responsible for access / permission changes
Responsible for disabling users
Responsible for general nav-support queries
Removal / adding of approvers for expenses, overtime and preq's
Approving requests on behalf of the managers who are unable to access Navision

Skills, experience and attributes required:

Experience of being in a support role for an ERP system with business process is essential for this role.
IDEALLY NAVISON experience
Communication and interpersonal skills including building rapport, establishing empathy whilst demonstrating awareness of internal and external issues in a calm and polite manner.
Able to identify key deliveries and to priorities
Highly motivated with ability to work under own initiative, making decisions to benefit the company
Demonstrates attentionAdvertised by office angels, city branch please note that due to a high volume of response office angels receive; only successful candidates will be contacted for the purposes of the regulations, please note that office angels in the provision of these services will be operating as a recruitment agency. Office angels are an equal opportunities employer

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

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