Contact Centre Advisor - Banking
- Employer
- Interaction Recruitment
- Location
- Milton Keynes
- Salary
- £9/hour
- Closing date
- 20 Nov 2020
View more
- Job Sector
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
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Job Details
Telephone Banking Advisor
We are recruiting for a reputable Contact Centre based in Milton Keynes, Caldecotte MK7 8LE.
If you are seeking an opportunity within financial services, this may be the role for you!
Here below will state the information you will need to know about the job opportunity.
Responsibilities
Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards.
Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas.
Analyse customer service needs for communication to service and technical departments, when applicable. Requires ability to navigate a computerized data entry system or other relevant applications.
Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients
Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.
Full Time – 40 hours per week.
Permanent – Monthly pay.
£18,720 per annum / £9 per hour.
Working flexibly 5 days across Monday – Sunday / Between 8am – 8pm.
Free onsite parking.
Canteen onsite.
4-weeks paid training Monday – Friday.
Training
4-week training programme Monday to Friday 9am-6pm, this will be fully paid! During this period, we cannot authorise any absence/annual leave as we require 100% commitment throughout the 4 weeks training.
INDCCP
We are recruiting for a reputable Contact Centre based in Milton Keynes, Caldecotte MK7 8LE.
If you are seeking an opportunity within financial services, this may be the role for you!
Here below will state the information you will need to know about the job opportunity.
Responsibilities
Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards.
Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas.
Analyse customer service needs for communication to service and technical departments, when applicable. Requires ability to navigate a computerized data entry system or other relevant applications.
Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients
Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.
Full Time – 40 hours per week.
Permanent – Monthly pay.
£18,720 per annum / £9 per hour.
Working flexibly 5 days across Monday – Sunday / Between 8am – 8pm.
Free onsite parking.
Canteen onsite.
4-weeks paid training Monday – Friday.
Training
4-week training programme Monday to Friday 9am-6pm, this will be fully paid! During this period, we cannot authorise any absence/annual leave as we require 100% commitment throughout the 4 weeks training.
INDCCP
Company
Our consultants and leadership are always accessible and approachable. Whenever you need to reach out, we're here for you. Count on us to be readily available and eager to assist. We are adaptable and tailor our services to meet your requirements. As an independent private business, rest assured that we are committed to making any necessary changes promptly.
Our specialists possess first-hand experience in their respective fields, enabling them to have a deep understanding of the market. They ensure that our clients' objectives, brand, and values are always honoured.
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