Service Coordinator
- Employer
- Interaction Recruitment
- Location
- Bradford
- Salary
- £20000/annum
- Closing date
- 27 Oct 2020
View more
- Job Sector
- Administration
- Contract Type
- Permanent
- Hours
- Full Time
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Job Details
SERVICE COORDINATOR
BRADFORD - SHIPLEY AREA
** NEW VACANCY**
£20,000
We are in search for an experienced Customer Service & Engineer Scheduler to join one of our niche clients based in Bradford, on the outskirts.
Due to the nature and demand of this role we do require candidates with at least one years experience working within a similar mobile engineering scheduler role, ideally with some geographical knowledge, scheduling diaries for multiple engineers, organising repairs, managing available parts to site and dealing with sub contractors.
As first point of contact for all existing customer enquiries you will ascertain any faults and diagnosis.
Update all calls with customers and engineers onto the internal systems accurately. Order any parts for engineers; liaise with engineers for part specifics.
Organise delivery of parts to site.
Allocate an appointment within the agreed SLA times which are varied with each customer.
Source the correct specialist engineer within location as you will be responsible for an area of the UK, managing the engineer diaries.
Ensure follow up calls with all customers to ensure all maintenance & works are completed satisfactory.
First point of contact for any customer enquires/complaints.
This role requires a calm and confident telephone manner, excellent organisation skills, the ability to remain calm under what can be a pressure environment, strong organisation skills.
If you enjoy problem solving, like to take ownership within your role, can manage customers expectations effectively and are looking to join a great fun engineering team environment then I would like to hear from you.
A great starting salary is offered dependent on experience - £19,000 - £21,000 DOE, holiday allowance, pension, free onsite parking and working incentives.
Candidates that have experience scheduling engineers are welcomed from any industry.
I have immediate interviews available and look forward to receiving your application, thank you for applying.
Lisa Farr
Regional Permanents Consultant - Leeds
Interaction Recruitment plc
24b Lands Lane
BRADFORD - SHIPLEY AREA
** NEW VACANCY**
£20,000
We are in search for an experienced Customer Service & Engineer Scheduler to join one of our niche clients based in Bradford, on the outskirts.
Due to the nature and demand of this role we do require candidates with at least one years experience working within a similar mobile engineering scheduler role, ideally with some geographical knowledge, scheduling diaries for multiple engineers, organising repairs, managing available parts to site and dealing with sub contractors.
As first point of contact for all existing customer enquiries you will ascertain any faults and diagnosis.
Update all calls with customers and engineers onto the internal systems accurately. Order any parts for engineers; liaise with engineers for part specifics.
Organise delivery of parts to site.
Allocate an appointment within the agreed SLA times which are varied with each customer.
Source the correct specialist engineer within location as you will be responsible for an area of the UK, managing the engineer diaries.
Ensure follow up calls with all customers to ensure all maintenance & works are completed satisfactory.
First point of contact for any customer enquires/complaints.
This role requires a calm and confident telephone manner, excellent organisation skills, the ability to remain calm under what can be a pressure environment, strong organisation skills.
If you enjoy problem solving, like to take ownership within your role, can manage customers expectations effectively and are looking to join a great fun engineering team environment then I would like to hear from you.
A great starting salary is offered dependent on experience - £19,000 - £21,000 DOE, holiday allowance, pension, free onsite parking and working incentives.
Candidates that have experience scheduling engineers are welcomed from any industry.
I have immediate interviews available and look forward to receiving your application, thank you for applying.
Lisa Farr
Regional Permanents Consultant - Leeds
Interaction Recruitment plc
24b Lands Lane
Company
Our consultants and leadership are always accessible and approachable. Whenever you need to reach out, we're here for you. Count on us to be readily available and eager to assist. We are adaptable and tailor our services to meet your requirements. As an independent private business, rest assured that we are committed to making any necessary changes promptly.
Our specialists possess first-hand experience in their respective fields, enabling them to have a deep understanding of the market. They ensure that our clients' objectives, brand, and values are always honoured.
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