Customer Service Executive
- Employer
- Page Personnel
- Location
- Sale, Greater Manchester
- Salary
- £18000 - £19000/annum
- Closing date
- 5 Nov 2020
View more
- Job Sector
- Administration
- Contract Type
- Permanent
- Hours
- Full Time
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An exciting opportunity has arisen for a Customer Service Executive to join a successful supply chain business. Based in Sale, the Customer Service Executive will be responsible for managing the end to end customer journey from initial order through to delivery.
Client Details
Our client, based in Sale, is a leading logistics distribution and supply chain business. Due to business growth, they are looking for a Customer Service Executive.
Description
Duties of the role include:
Providing help and advice to customers on our products and services
Support internal sales initiatives
Organising the production and dispatch of appropriate samples
Communicating courteously with customers by telephone and e-mail
Processing orders accurately on to a computerised system and sending out order acknowledgements
Producing job sheets, cutting lists and going out lists for the production and dispatch teams from the computerised system
Collating all paperwork in preparation for invoicing
Liaising with freight companies
Investigating and solving customers' problems
Handling customer complaints
Personal responsibility for learning about the Company products and services and keeping up to date with any changes
Personal responsibility for achieving training objectives (Technical training to be provided)
Develop and ensure excellent communications, both verbal and written, between Customer Support and internal and external customers
Foster close working relationships with associated departments eg. Sales, HR, Production, Warehouse, Accounts Etc.
Providing help and advice to customers using Company products and services
Communicating courteously with customers by telephone, email, letter and face to face
Handling customer complaints
Producing written information for customers, often involving use of computer packages/softwareProfile
The successful candidate will be/have:
Great communicator
Experience within a customer service role
Ability to cope in a fast-moving environment
Good numeracy and literacy skills
Accuracy of inputting information
Organised and ability to multi-task
Excellent attention to detail
Job Offer
The salary on offer is £18k
Monday - Friday
Opportunity to earn bonus
Great company benefits
Client Details
Our client, based in Sale, is a leading logistics distribution and supply chain business. Due to business growth, they are looking for a Customer Service Executive.
Description
Duties of the role include:
Providing help and advice to customers on our products and services
Support internal sales initiatives
Organising the production and dispatch of appropriate samples
Communicating courteously with customers by telephone and e-mail
Processing orders accurately on to a computerised system and sending out order acknowledgements
Producing job sheets, cutting lists and going out lists for the production and dispatch teams from the computerised system
Collating all paperwork in preparation for invoicing
Liaising with freight companies
Investigating and solving customers' problems
Handling customer complaints
Personal responsibility for learning about the Company products and services and keeping up to date with any changes
Personal responsibility for achieving training objectives (Technical training to be provided)
Develop and ensure excellent communications, both verbal and written, between Customer Support and internal and external customers
Foster close working relationships with associated departments eg. Sales, HR, Production, Warehouse, Accounts Etc.
Providing help and advice to customers using Company products and services
Communicating courteously with customers by telephone, email, letter and face to face
Handling customer complaints
Producing written information for customers, often involving use of computer packages/softwareProfile
The successful candidate will be/have:
Great communicator
Experience within a customer service role
Ability to cope in a fast-moving environment
Good numeracy and literacy skills
Accuracy of inputting information
Organised and ability to multi-task
Excellent attention to detail
Job Offer
The salary on offer is £18k
Monday - Friday
Opportunity to earn bonus
Great company benefits
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