Customer Service
- Employer
- Adecco
- Location
- Sheffield, South Yorkshire
- Salary
- £17678/annum
- Closing date
- 12 Nov 2020
View more
- Job Sector
- Administration
- Contract Type
- Temporary
- Hours
- Full Time
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Job Details
We have a great opportunity with one of our clients here in Sheffield. They are looking for a Customer Service candidates to join their team on a fixed term basis for six month.
Duties will include:
Inbound calls - arranging appointments
Create appointment schedules for health programmes and provide full details to the client including confirmation letters and site arrivals documentation
Prepare and send correspondence to clients and their employees regarding their appointment details within 24 hours of making the appointment. Update clients regarding appointments, cancellations and queries, within agreed SLAs.
Dispatch reports to clients and their employees on receipt of files from the secretariat department in accordance to their specific consent.
Send or scan necessary files prior to attendance at appointments.
Update client details on the client database, as instructed by the Account Manager.
Liaise with the Account Manager regarding client and employee queries
Make efficient use of the business management system.
General Administration within the Customer Service department.
Perform general office duties such as typing, operating office machines, and sorting mail.
Perform reception duties periodically as required and as per the agreed rota.
Ideally you will have:
Experience in an administrative or customer service role based within an office environment is essential.
Knowledge of Outlook and Word is essential, and knowledge of Excel and PowerPoint is desirable.
Experience in diary management is desirable.
Experience within a role requiring good geographical knowledge is desirable
Monday to Friday
Pension scheme 4% employee and 5% employer EAP ( Employee Assistance programme) Voluntary health cash plan Access to a Company benefits and discount portal.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Duties will include:
Inbound calls - arranging appointments
Create appointment schedules for health programmes and provide full details to the client including confirmation letters and site arrivals documentation
Prepare and send correspondence to clients and their employees regarding their appointment details within 24 hours of making the appointment. Update clients regarding appointments, cancellations and queries, within agreed SLAs.
Dispatch reports to clients and their employees on receipt of files from the secretariat department in accordance to their specific consent.
Send or scan necessary files prior to attendance at appointments.
Update client details on the client database, as instructed by the Account Manager.
Liaise with the Account Manager regarding client and employee queries
Make efficient use of the business management system.
General Administration within the Customer Service department.
Perform general office duties such as typing, operating office machines, and sorting mail.
Perform reception duties periodically as required and as per the agreed rota.
Ideally you will have:
Experience in an administrative or customer service role based within an office environment is essential.
Knowledge of Outlook and Word is essential, and knowledge of Excel and PowerPoint is desirable.
Experience in diary management is desirable.
Experience within a role requiring good geographical knowledge is desirable
Monday to Friday
Pension scheme 4% employee and 5% employer EAP ( Employee Assistance programme) Voluntary health cash plan Access to a Company benefits and discount portal.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Company
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
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