Customer Service Advisor

We currently have a fantastic opportunity for a Customer Service Advisor 

The successful candidate will be responsible for responding to customer enquiries and working to resolve these issues. Also to build and maintain relationships with customers.

The role:

- Efficiently and effectively handle queries and resolve problems from customers via telephone, email and webchat

- Provide effective solutions to all customer complaints and queries

- Liase with courier companies to track and check progress of customers orders

- Capture and tag the reason for the call and forward on to the relevant department for business improvement purposes

- Use in house and CRM systems to monitor customer activity to ensure the contact is seen through to successful conclusion

- Liase with all areas of the business, providing customer feedback in order to learn and improve

- Leave clear and precise notes on all in house systems following each customer contact to allow any follow up

- Provide team leaders and managers with a clear handover of issues

The ideal candidate:

- Passionate about customer service and providing a solution

- Attention to detail

- Articulate and numerate

- Strong written and verbal communication skills

- Previous call centre experience is desirable but not essential as full training will be given

- Previous customer service experience from any industry is also desirable

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted