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INBOUND CUSTOMER SERVICES ADVISER - 1 YEAR FIXED TERM CONTRACT

Employer
Ecctis
Location
Cheltenham, Gloucestershire
Salary
£18,000
Closing date
26 Nov 2019

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Job Sector
Education
Contract Type
Permanent
Hours
Full Time

Organisation:         UK NARIC

Hours of Work:      Full time - 37.5 hours, 8.30am – 5.00pm,

                                Monday to Friday

Salary:                    £18,000 per annum

                                   

Are you hard working and enthusiastic?

Would you like to join a hugely successful organisation based in Cheltenham?

Do you enjoy assisting customers over the phone?

If so, we would like to hear from you as we have a new position available in our Enquiries Service Centre.

The successful applicant will be required to:

  • Effectively handle the large volume of telephone calls received from UK and international callers on a daily basis; providing information and advice about their academic, vocational and professional qualifications
  • Provide general administrative support

Applicant requirements

  • A passion for providing excellent customer services
  • Excellent team working skills
  • Experience of working in a busy office based environment
  • Flexible and adaptable with a positive attitude
  • Professional, courteous
  • Ability to thrive and remain calm and patient under pressure
  • Able to handle fifty or more calls per day.

Person Specification:

Please Note: Applicants must hold a current permit or visa showing their right to live and work in the UK

Essential:

Qualifications

 ‘Level 3’ qualification e.g. A-level, level 3 NVQ, level 3 national diploma and GCSE English and Maths.

Skills, attributes and experiences

Minimum of one year call centre experience

Experienced in a high volume telephone call handling and administrative role in a similar environment

Highly motivated, positive, enthusiastic, efficient and able to work successfully and supportively as part of a busy team

Good attention to detail

Able to speak and write clearly and professionally in English

Ability to multi-task and to remain calm under pressure

An excellent telephone manner and exemplary customer service skills

IT literate – particularly with regard to Microsoft Word, Excel, Outlook and data input to information databases

Desirable:

Experience of using CRM Systems

2 years or more call centre experience

Interviews: ASAP

Interview Venue: UK NARIC, ECCTIS Ltd, Suffolk House, 68-70 Suffolk Road, Cheltenham, Gloucestershire, GL50 2ED,

Please note: We do not conduct interviews or selection testing remotely.

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