INBOUND CUSTOMER SERVICES ADVISER - 1 YEAR FIXED TERM CONTRACT
Organisation: UK NARIC
Hours of Work: Full time - 37.5 hours, 8.30am – 5.00pm,
Monday to Friday
Salary: £18,000 per annum
Are you hard working and enthusiastic?
Would you like to join a hugely successful organisation based in Cheltenham?
Do you enjoy assisting customers over the phone?
If so, we would like to hear from you as we have a new position available in our Enquiries Service Centre.
The successful applicant will be required to:
- Effectively handle the large volume of telephone calls received from UK and international callers on a daily basis; providing information and advice about their academic, vocational and professional qualifications
- Provide general administrative support
Applicant requirements
- A passion for providing excellent customer services
- Excellent team working skills
- Experience of working in a busy office based environment
- Flexible and adaptable with a positive attitude
- Professional, courteous
- Ability to thrive and remain calm and patient under pressure
- Able to handle fifty or more calls per day.
Person Specification:
Please Note: Applicants must hold a current permit or visa showing their right to live and work in the UK
Essential:
Qualifications
‘Level 3’ qualification e.g. A-level, level 3 NVQ, level 3 national diploma and GCSE English and Maths.
Skills, attributes and experiences
Minimum of one year call centre experience
Experienced in a high volume telephone call handling and administrative role in a similar environment
Highly motivated, positive, enthusiastic, efficient and able to work successfully and supportively as part of a busy team
Good attention to detail
Able to speak and write clearly and professionally in English
Ability to multi-task and to remain calm under pressure
An excellent telephone manner and exemplary customer service skills
IT literate – particularly with regard to Microsoft Word, Excel, Outlook and data input to information databases
Desirable:
Experience of using CRM Systems
2 years or more call centre experience
Interviews: ASAP
Interview Venue: UK NARIC, ECCTIS Ltd, Suffolk House, 68-70 Suffolk Road, Cheltenham, Gloucestershire, GL50 2ED,
Please note: We do not conduct interviews or selection testing remotely.
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