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Senior Facilities Coordinator

Employer
B38 FM Ltd
Location
Wakefield, West Yorkshire
Salary
Competitive + benefits
Closing date
19 Nov 2019

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Job Sector
Customer Service
Contract Type
Permanent
Hours
Full Time

​Duties for Senior Facilities Coordinator:

  • Working closely with internal colleagues and departments to resolve queries quickly and effectively.
  • Provide exceptional delivery of all service requirements associated to contract delivery across all B38 Customer sites as and where required, be the lead on specific and dedicated customer contracts
  • Assist and or produce Purchase order, invoice closing, quotation submission, job scheduling
  • Communicate effectively with 3rd party contractors and suppliers
  • Working closely with the Account and Field Managers in relation to any reactive and remedial works for their customers.
  • Answering the telephone and dealing with queries, including quotations.
  • Maintaining in house CAFM system and updating external customer systems.
  • Devising and delivering required customer information through dashboard reports monthly.
  • Management of jobs: Resolving issues, assisting with materials and any related queries.
  • Managing Customers reactive, project and PPM as well as their expectations.
  • Receiving incoming emails/phone calls and processing them in a timely manner.
  • Assessing the job requirements and despatching an engineer or subcontractor in time with the required SLA.
  • Daily review of your work orders in progress and follow up notes, keeping the system up to date and ensuring work orders are chased as and when required
  • Assisting and working along site the Account Managers, providing support where required.
  • Attend customer meetings on a monthly, quarterly or Ad-hoc basis as per requirements of the customer/B38 Account Manager
  • To attend internal meetings as and when necessary.  From time to time this may require you to attend meetings at another location away from the office.
  • To attend training seminars to assist with your role.  Please note, this may also be at another location.

Requirements for Senior Facilities Coordinator:

  • Strong customer services skills and experience within a high-profile environment
  • Service orientated attitude combined with a flair for pro-active problem solving to exceed customers' expectations
  • Ability to provide services to the highest specification within a Corporate Head Office Building
  • Strong team player within a Customer Service team and Service Providers
  • Ability to manage service disruptions in a seamless manner via effective use of the team’s resources to maintain business as usual activity
  • Ability to motivate self and others, excellent time management and organisational skills
  • Excellent computer skills and the ability to learn new software and systems
  • Computer literate
  • Experience of operating within a Customer Service environment providing services to the highest standard

Benefits for Senior Facilities Coordinator:

  • 23 days holiday increasing to 25 days after 2 years with the business
  • Competitive salary
  • Enrolment onto company pension scheme
  • Central Wakefield location

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