Administrator - Maternity cover (12 month)

Technical Administrator

(12 Month Maternity cover)

Location - Leeds, LS15

Salary - £21,525 + 5% Bonus

The role:

Here at Northern Gas Networks we really value our people, we want you to enjoy coming to work as we believe happy staff are productive staff. Our offices have a community feel and our teams are always warm, friendly and welcoming. These are just some of the reasons that we feel our Technical Administrator position is so fantastic.

Not only will you work for a great company, but you will be joining a happy team of professionals that support one another, work collaboratively and enjoy a great environment. To top it off, upon joining our team, you will be provided with full subject training and given a good level of support to help you find your way.

The candidate:

The role is to support our team by managing the inboxes and helping customers with queries.

This is an ideal role for someone with a technical mindset and coming from a general admin position who is looking to join a big company and enjoys working in a technically bias role.

What you will do:

• Support numerous 'business activity' frameworks to ensure non-conformances are minimised and is aligned to meet all Internal Audit requirements.
• Identify areas for improvement and implement solutions to mitigate financial risk and address non-compliance with policy.
• Ensure the end to end Customer experience process is measured to maintain the required GSOS standards.
• Monitor and manage the generic inbox to ensure customer inquiries are responded to promptly and efficiently.
• Prepare management information for the Management Team.

We are looking for you to be:

• Good experience working in a customer facing role
• Strong influencing and decision-making skills
• Proven track record of excellent communication
• Proven track record of query / complaint resolution
• Competent in the use of Standard Microsoft Office Packages

It could be an advantage if you also had:

• Extensive working experience in the application of SAP
• Minimum two years' experience within a data input / transactional environment
• Understanding NGNs Guaranteed Standards of Service (GSOS) and requirements.
• Understand NGNs internal policies and procedures relating to Connections activities.

The Package

• 24 Month Fixed Term Contract
• 40 hours per week
• £21,525 per annum
• Up to 5% bonus dependent upon performance objectives
• 25 days holiday per year, plus 8 days bank holiday, plus 2 half days (Christmas Eve and New Years Eve)
• Stakeholder 5/10 pension scheme
• Flexible benefits including salary sacrifice options such as cycle to work, childcare vouchers, gym membership and many more
• Plus other family friendly policies, maternity/paternity pay, volunteering etc.

Please note that any NGN colleague may apply for this vacancy. However, only internal applicants whose roles may be 'at risk' due to an ongoing restructure will be guaranteed an interview for this vacancy.

It is important to note that from December 2018, we have changed our internal recruitment process. Changes are as follows:

-You must inform your current line manager of your application, prior to applying

-You may only apply to this vacancy, should you have been in your current role for a minimum of 12 months

-It is essential that internal applicants attach a covering letter that outlines their interest in the vacancy, as a minimum requirement.

-It is highly preferable that internal applicants also attach a CV to their application.

We look forward to receiving your application! Should you have any queries before you apply, please email jobopportunities@northerngas.co.uk marked FAO the Recruitment and Resourcing Manager.

Northern Gas Networks reserves the right to close a vacancy early dependent upon applicant numbers.

Best of Luck!