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Customer Care Assistant

Employer
Teamson UK Ltd
Location
Newport, Shropshire (TF10)
Salary
£18,000.00
Closing date
21 Aug 2019

View more

Job Sector
Customer Service
Contract Type
Permanent
Hours
Full Time

Teamson – A global manufacturer and retailer of our own branded products, including home furniture, wooden toys, outdoor items, home lighting and many more. Working closely with most of Europe’s major online retailers. We manage our high transactional business by using the very best software and automation processes. With offices in Taipei, New York, UK, China, Teamson is a young business that is enjoying significant growth on a regular basis and delivering great career progression as a consequence.

 

Customer Care Assistant

 

Your duties will include:

Delivering daily WOW’s to our customers

Customer liaison via telephone, online and email

Handling customers complaints

Authorising partial refunds where appropriate

Arranging delivery of replacement goods

Arranging collection of faulty goods

Daily use of MS Excel, Word and Outlook

 

 

Desired skills:

Good communicator

Retentive memory and great listening skills

Quick learner

Organised

Attention to detail

IT proficient

Good telephone manner

Accurate data entry

Determination to learn and develop new skills

 

 

Personal qualities:

Empathy

Eye for detail

Trustworthy

Reliable

Able to work as part of a team

 

 

Desired qualifications:

GCSE's 9-4 in English and maths or equivalent.

Salary: £18K

Career progression 

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