Customer Care Assistant
- Employer
- Teamson UK Ltd
- Location
- Newport, Shropshire (TF10)
- Salary
- £18,000.00
- Closing date
- 21 Aug 2019
View more
- Job Sector
- Customer Service
- Contract Type
- Permanent
- Hours
- Full Time
Teamson – A global manufacturer and retailer of our own branded products, including home furniture, wooden toys, outdoor items, home lighting and many more. Working closely with most of Europe’s major online retailers. We manage our high transactional business by using the very best software and automation processes. With offices in Taipei, New York, UK, China, Teamson is a young business that is enjoying significant growth on a regular basis and delivering great career progression as a consequence.
Customer Care Assistant
Your duties will include:
Delivering daily WOW’s to our customers
Customer liaison via telephone, online and email
Handling customers complaints
Authorising partial refunds where appropriate
Arranging delivery of replacement goods
Arranging collection of faulty goods
Daily use of MS Excel, Word and Outlook
Desired skills:
Good communicator
Retentive memory and great listening skills
Quick learner
Organised
Attention to detail
IT proficient
Good telephone manner
Accurate data entry
Determination to learn and develop new skills
Personal qualities:
Empathy
Eye for detail
Trustworthy
Reliable
Able to work as part of a team
Desired qualifications:
GCSE's 9-4 in English and maths or equivalent.
Salary: £18K
Career progression
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