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Customer Services Manager

Employer
Teamson UK Ltd
Location
Newport, Shropshire (TF10)
Salary
Subject to experience
Closing date
16 Jul 2019

View more

Job Sector
Customer Service
Contract Type
Permanent
Hours
Full Time

Customer Services Manager based in Newport, Shropshire.

Role:

  1. Your aim is to provide and promote excellent customer service throughout our company.
  2. To make sure that the needs of our customers are being satisfied.
  3. You'll make sure that service standards are being met and manage the customer service team.
  4. To implement process improvement to enhance the service levels that we provide

Responsibilities:

  • Delivering a ‘WOW’ customer experience
  • Daily customer service, communicating courteously with customers by telephone and email
  • Investigating and solving customers' problems, which may be complex
  • Handling customer complaints within very short time frames
  • Managing our returns process
  • Daily liaising with the consumer, customer and our third-party warehouses
  • Updating spreadsheets and running reports to keep an accurate record of any customer issues
  • Analysing statistics or other data to determine the level of customer service
  • Developing feedback or complaints procedures for management to use
  • Improving customer service procedures, policies and standards for your department
  • Learning about our products and services and keeping up to date with changes
  • Keeping ahead of developments in customer service by reading relevant journals, participation in our WOW global meetings
  • Coordinating with other departments within our EU and Global team

The successful candidate will have a proven track record within a customer service environment, process improvement experience, excellent communications skills, strong IT skills and commercial awareness.

About the Company:

A global online business, established in the EU for just 2 years, working closely with most of Europe’s major online retailers. With offices in UK, Taipei, New York, China,.

Teamson Europe is a young business that is enjoying significant growth and delivering great career progression.

We quantify our success by how many “wows” we deliver, and ensuring that the consumer journey exceeds their expectations.

No communication from agencies thank you.

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