Keyworker

The Connect 3 keyworker role has the aim of supporting clients to live independently and with as much control over their lives and the decisions that affect them as possible. Keyworkers work alongside clients in supporting their needs whilst ensuring clients also understand their own roles and responsibilities in meeting their needs. This acts to best prevent issues such as homelessness, social exclusion and crisis admissions to hospital or residential care occurring during the period of support or afterwards.

 Main Duties and Responsibilities

• Provide a contact point and information for clients.  Assess and process referrals (with a commitment to the values of fair access, diversity and inclusion).
• Provide a lead professional role to clients including undertaking needs and risk assessments, record keeping and support planning with clients to ensure they receive the appropriate level of support from Sheffield Mind or external agencies.
• Ensure delivery meets defined key performance indicators/ targets and outcomes for clients. Respond to complaints, incidents of anti-social behaviour (ASB), and follow agreed recording practices and policies. 
• Provide practical advice and personalised support to enable clients to move in to and/or maintain their home including domestic skills, rent and bill payments, decoration and furnishing and connection of utilities.
• Assist clients to participate in employment, education, social and leisure activities and actively seek opportunities for them to be fully integrated members of their communities.
• Maintain good working relations with other agencies, friends/ family and advocates of our clients - involving them in assessments, reviews and support planning as appropriate. Support clients to access specialist services such as substance misuse agencies, aftercare and resettlement. 
• Enable clients to manage their finances effectively so that they can sustain their tenancies and empower them to ensure that they receive the benefits to which they are entitled.  Submit any Housing Benefit claims with the client and support clients to monitor and manage their rent accounts (if applicable).