Product Centre Manager - Fulham

A vacancy has become available at Fulham Product Centre, for a Product Centre Manager

Reporting to the Head of Business Owner Support Services & Product Centres, this position will cover duties such as:

Role Summary

Manage the Product Centre & Team to achieve company strategy objectives and values.

Responsibilities

• Overall responsibility of the day to day running of the Product Centre.
• Ensuring high levels of Customer Service to all Forever Business Owners/internal customers both personally and through management of centre staff.
• Ensuring Forever Business Owners orders are input, picked and packed accurately and are available to the Forever Business Owners when required.
• Ensuring Forever Business Owner applications are data captured onto the system accurately.
• Ensuring all administration is processed for the centre in an accurate, organised and timely way compliant to GDPR.
• Ensuring the Product Centre is adequately staffed during the advertised opening hours and any additional hours required during FBO events.
• To lead, motivate and manage staff - performance managing and developing against set objectives, standards, agreed metrics & goals to ensure they fulfil all their duties.
• Conducting of monthly 1:1’s and Bi Annual performance appraisals and accompanying paperwork to the set deadlines.
• Ensure that staff are kept up to date with all information they are required to effectively carry out their role within the company.
• Ensure that line manager is kept up to date on all matters concerning the centre, especially as managed remotely.
• Effective management of Inventory through accurate record keeping, stock rotation for UBD, Monthly Audits against the system to physical stock, and suitable stock levels maintained. Stocktakes/audits to be carried out according to the stock audit procedure.
• Forecasting & Ordering stock to maintain the appropriate stock levels in the centre to furnish the ordering needs of Business Owners on time as required by FD.
• Supplier management of cleaning contractor to ensure the centre cleaning regime is fulfilled.
• Ensuring all Health & Safety Requirements are met for the centre as directed.
• To liaise with the Area Development Director regarding area requirements.
• To ensure IT is working correctly for the various events held at the centre.
• To organise catering as required for any events.
• To maintain and organise the booking of rooms at the centre.
• To observe strict rules of confidentiality with information about Forever Business Owners and their businesses.

Essential Skills

• Excellent Customer Service Skills
• Ability to work on own initiative
• Ability to communicate at all levels
• Ability to successfully lead and Manage teams
• Ability to work independently/remotely and as part of a team
• Strong attention to detail
• Strong drive to achieve the best service standards
• Strong drive to further own learning
• Excel and Word proficient
• Effective Inventory Management